Summary
Overview
Work History
Education
Skills
Timeline
Generic
Katarina Skvarova

Katarina Skvarova

Höfn,SHF

Summary

My name is Katka and my passions are outdoor such as multi day hikes, camping, skiing and climbing. My journey in customer service started about 5 years ago and since then I demonstrated strong communication and organizational skills. Since 2021 I have been guiding on Icelandic glaciers and this working experience thought me how to significantly improve client satisfaction while maintaining safety protocols. Thanks to my current position as a shift manager for Glacier Adventure I managed to blend leadership and problem-solving abilities. Now I would like to combine my background and achieved skills and am looking for job as a customer service on cell, preferably in the tourism industry.

Overview

4
4
years of professional experience

Work History

Shift Manager and Glacier Guide

Glacier Adventure
05.2024 - Current

Primary responsibilities as a glacier guide: ensure safety and enjoyment of our clients while leading them through glacial terrain. Guiding glacier hikes and ice cave trips to Vatnajökull glacier. Leading multiple departures daily, 4 hrs hiking trips, 6 hrs adventure hikes and more challenging ice climbing trips. Taking care of track maintenance duties on the glacier.

Responsibilities as a shift manager: Improving overall team performance by effectively delegating tasks and daily plan. Communication with clients through booking system and on the phone. Training new staff members.

Glacier and Driver Guide

Tröll Expeditions
04.2021 - 03.2024

Primary responsibilities: ensure safety and enjoyment of our clients while leading them through glacial terrain. Guiding glacier hikes to Falljökull and Sólheimajökull glacier and as a driver and tour guide to Katla ice cave. Leading multiple departures daily, 3 hrs hiking trips, adventure 5 hrs hike and 4 hrs climbing trip. Taking care of track maintenance on the glacier. Supervising the operational team on daily basis.


Education

Ice Cave Course

AIMG
12-2024

Jökla 2

AIMG
04-2024

Meirapróf

Okuland
Reykjavik, RKV
09-2023

High School Diploma -

Business Academy
Slovakia
06-2011

Skills

  • Communication skills
  • Problem solving
  • Team work
  • Organizational skills

Timeline

Shift Manager and Glacier Guide

Glacier Adventure
05.2024 - Current

Glacier and Driver Guide

Tröll Expeditions
04.2021 - 03.2024

Ice Cave Course

AIMG

Jökla 2

AIMG

Meirapróf

Okuland

High School Diploma -

Business Academy
Katarina Skvarova