Iga Trepanowska
Hvolsvollur
Summary
Driven Small Business Owner with excellent business acumen, creativity, and leadership skills. Offers a proven track record in developing effective marketing strategies, identifying lucrative business opportunities, and driving sales. Proficient in customer service best practices, demonstrating meticulous attention to detail. Additional experience includes roles as a seller, kitchen helper, pharmacy assistant, manager of grocery stores, cashier, and barback. A very positive and outgoing individual in private, passionate about yoga, meditation, and maintaining a healthy lifestyle. Highly open to people, easily establishing connections and always wearing a smile. Fluent in English, with a remarkable ability to quickly learn new skills and adapt to various tasks.
Overview
9
9
years of professional experience
Work History
Housekeeper /Restaurant Waiter /Hotel Front Desk Receptionist
Hotel Fljótshlið And Smáratún Farm Eco Lodge
01.2024 - Current
- Cleaned and stocked hotel rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Maintained a high standard of guest service by promptly addressing inquiries, offering menu information, and making recommendations.
- Efficiently processed guest payments, provided bills, and ensured precise and secure financial transactions.
- Prepared tables before the restaurant opened, arranging utensils, plates, and other necessary items for a seamless dining experience.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Business Owner
Firma Handlowo-Usługowa Iga Trepanowska
04.2021 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Optimized team hiring, training and performance.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Promoted business via social media to generate leads and maximize brand identity.
- Operated a delivery truck safely with no traffic violations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Barback
Stacja Food Hall
10.2021 - 04.2022
- Restocked ice, condiments and snacks.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Replaced empty kegs and soda syrups.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Delivered food to customers at bar and tables.
Cashier
E. Leclerc
10.2020 - 04.2021
- Operated cash register for cash, check and credit card transactions.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Manager of Grocery Stores
MIX Paweł Trepanowski
06.2017 - 03.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations.
Pharmacy Assistant
Apteka Dr. Max Pisz
03.2020 - 05.2020
- Received incoming supplies and stocked in correct locations.
- Kept pharmacy counter and related areas clean, neat and organized.
Kitchen Helper
Meat Shack BBQ
01.2020 - 03.2020
- Cleaned and organized kitchen stations.
- Paid close attention to instructions from supervisor to complete tasks on time.
- Operated standard kitchen equipment.
- Chopped vegetables, cut up fruit and prepared sauces.
Seller at Grocery Store
MIX Paweł Trepanowski
05.2015 - 06.2017
- Offered friendly and efficient service to customers.
- Actively listened to customers, handled concerns quickly.
Education
Bachelor Degree - English Philology With Spanish
Uniwersytet WSB Merito
Gdansk10.2023
Skills
- Clear Communication
- Quality Assurance
- Team Leadership
- Relationship Building
- Customer Relations
- Work Coordination
- Conflict Resolution
- Persuasive Approach
- Concern for Others
- Stress Tolerance
- Public Speaking
- Brand-Building Strategies
Languages
Polish
Native language
English
Advanced
C1
Spanish
Intermediate
B1
Hobbies
Yoga, singing, self-development, nature, environmental protection, reading books
Timeline
Housekeeper /Restaurant Waiter /Hotel Front Desk Receptionist
Hotel Fljótshlið And Smáratún Farm Eco Lodge
01.2024 - Current
Barback
Stacja Food Hall
10.2021 - 04.2022
Business Owner
Firma Handlowo-Usługowa Iga Trepanowska
04.2021 - Current
Cashier
E. Leclerc
10.2020 - 04.2021
Pharmacy Assistant
Apteka Dr. Max Pisz
03.2020 - 05.2020
Kitchen Helper
Meat Shack BBQ
01.2020 - 03.2020
Manager of Grocery Stores
MIX Paweł Trepanowski
06.2017 - 03.2021
Seller at Grocery Store
MIX Paweł Trepanowski
05.2015 - 06.2017
Bachelor Degree - English Philology With Spanish
Uniwersytet WSB Merito
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