ZOHAIB AHMED AWAN
SECURITY AND LOSS PREVENTION OFFICEER
Islamabad
Summary
Dynamic Security Supervisor with extensive experience at United Security Services, adept at crisis management and team leadership. Successfully reduced theft incidents through strategic risk analysis and enhanced surveillance systems. Proven ability to foster collaboration with law enforcement, ensuring a secure environment while maintaining high standards of safety and security protocols.
- Excellent communication and presentation skills
- Strong negotiation and problem-solving skills
- Ability to work under pressure and meet deadlines
- Passionate about company success and driven to achieve targets
Overview
12
12
years of professional experience
Work History
Security Supervisor
United Security Services
01.2022 - 01.2024
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Recorded incident reports with detailed accounts of occurrences.
- Conducted regular patrols of facility to detect and deter security threats.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Evaluated existing emergency plans, making updates as needed to address changes in facility layout or emerging threats.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Collaborated with management to develop security policies and procedures.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
- Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Conducted regular audits of security infrastructure, identifying areas for improvement and recommending necessary upgrades.
- Developed and implemented strategies to prevent and respond to security incidents.
- Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.
- Ensured compliance with all relevant regulations and industry best practices through continuous research and professional development opportunities.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Streamlined reporting procedures, enabling quicker decision-making and response to security threats.
- Enhanced effectiveness of security patrols by using data analytics to identify high-risk areas.
- Implemented state-of-the-art access control system, significantly improving management of entry points.
- Conducted regular security audits, significantly improving safety and security protocols within facility.
- Enhanced physical security of premises by supervising installation of advanced barrier systems.
- Enhanced team's response time to security incidents by implementing streamlined communication protocol.
- Facilitated collaboration between different departments to ensure cohesive security strategy across organization.
- Developed and enforced emergency response plans, preparing team for various security scenarios.
- Streamlined visitor check-in processes, enhancing efficiency of entry and exit procedures.
- Coordinated security operations during high-profile events, ensuring safe environment for attendees and participants.
- Conducted detailed investigations into security breaches, providing critical insights that informed future prevention strategies.
- Fostered culture of continuous improvement among security staff through regular feedback and performance reviews.
- Increased security awareness among staff with comprehensive training sessions.
- Reduced incidences of theft and vandalism by conducting thorough risk assessments and implementing strategic security measures.
- Improved security team's situational awareness by integrating real-time incident reporting tools.
- Optimized allocation of security resources during peak times, ensuring comprehensive coverage and rapid incident response.
- Improved effectiveness of surveillance systems by overseeing upgrade of security cameras and monitoring equipment.
- Developed strong relationships with local law enforcement agencies, which aided in quick responses to incidents.
- Reduced false alarms by fine-tuning sensitivity settings of alarm systems.
- Led team of security personnel, ensuring high standards of discipline and professionalism were maintained.
- Supervised team of [Number] security personnel during shift.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Kept team compliant with security protocols and appearance standards.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Responded swiftly to security incidents and effectively resolved security issues.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Established and maintained close working relationships with local law enforcement officers.
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Delivered regular security awareness programs to educate personnel on security measures and protocols.
- Implemented comprehensive security plans to provide highest levels of protection for facilities.
- Coordinated with IT personnel regarding security of digital assets and information systems.
- Coordinated protective service operations with other emergency response agencies.
- Developed and maintained emergency response plans to promote fast and effective action during crises.
- Evaluated security systems and procedures to identify areas for improvement.
Sales Associate
AL TAYER INSIGNIA (L.L.C)
11.2018 - 07.2020
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Security Officer
Bloomingdale's
11.2014 - 09.2018
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Issued access cards to authorized personnel to monitor access points.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Security Officer
World Security World DP
01.2012 - 09.2014
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Checked and verified photo identification prior to granting facility access.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Monitored CCTV cameras and alarm systems for security breaches.
- Wrote detailed reports of all security breaches and investigations.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Examined doors, windows and gates to verify security.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Education
Certificate - International Security Personnel
Department of Protective System
Qusais 2 - General Headquarters, Dubai Police 04.2001 -
High School Diploma -
Secondary School Examination From Cadet College
Chakwal, Punjab, Pakistan 04.2001 -
Associate of Arts - Education
Higher Secondary School Examination
Rawalpindi, Punjab, Pakistan 04.2001 -
Diploma in Associate Engineering in Civil Surveyor - Landscape Architecture
Punjab Board of Technical Education, Lahore
Jauharabad, Punjab, Pakistan 04.2001 -
Skills
Security team management
Site visits
Operations management
Emergency response
Access systems and patrol
CCTV experience
Security screening
Team leadership
Report analysis
Daily incident reporting
Access control
Safety and security regulations
Security management
Safety and security procedures
Investigative procedures
Skilled in conflict resolution
Emergency management
Incident investigation
Patrol operations
Surveillance
Asset protection
Dispatch
CCTV monitoring
Risk analysis
Security personnel training
Personnel supervision
FLUENT IN English
Crisis management
Law enforcement collaboration
Crime prevention
Report generation
Company risk management
Timeline
Security Supervisor
United Security Services
01.2022 - 01.2024
Sales Associate
AL TAYER INSIGNIA (L.L.C)
11.2018 - 07.2020
Security Officer
Bloomingdale's
11.2014 - 09.2018
Security Officer
World Security World DP
01.2012 - 09.2014
Certificate - International Security Personnel
Department of Protective System
04.2001 -
High School Diploma -
Secondary School Examination From Cadet College
04.2001 -
Associate of Arts - Education
Higher Secondary School Examination
04.2001 -
Diploma in Associate Engineering in Civil Surveyor - Landscape Architecture
Punjab Board of Technical Education, Lahore
04.2001 -
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