Zehra Fatima
Islamabad
Summary
Versatile Senior Manager specializing in SaaS based solutions and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Manager
MOTIVE
07.2024 - Current
- Remotely managing team of 11 talented Spanish account executive and 1 team lead based in El Salvador.
- Working with French product specialists to capture market in Canada specially Quebec and British Columbia.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Work with 3rd party lenders to increase upfront Cash for the company.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Consolidated vendors and renegotiated contracts to optimize costs.
Sales Manager
MOTIVE
10.2021 - Current
- Exceeded targets by building, directing, and motivating high-performing sales team with 210% H1 attainment.
- Managing Team of French Account executives to maximize MoM growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Virtually met with each sales representative on a daily/Weekly basis to answer questions, resolve issues and identify new strategies.
- Held regular performance evaluations to assess the strengths and weaknesses of team members and provide counseling to improve outcomes
- Held weekly meetings with Senior Managers and Directors to identify techniques to overcome sales obstacles.
- Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to the sales team.
- Facilitated a150% increase in sales over the previous month.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Optimized forecasting with enhanced SaaS-based solutions and business management strategies.
- Mentored and supported fellow teams in theabsence of their managers and led them to 140% MoM improvement.
Project Facilitator
TrustAnalytica
07.2021 - 04.2022
- Manage Project on Contractual basis. (20HRs/Week)
- Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
- Monitored metrics and marketing investments to assess performance and implement continuous improvements.
- Reorganized and optimized leads management by implementing OutPlay CRM solution.
- Developed and implemented comprehensive salesperson training program.
- Produced contracts, reports, letters, and proposals for clients.
- Identified areas in need of improvement and implemented solutions.
Product Specialist
MOTIVE
11.2017 - 09.2021
- Provided customer service using extensive knowledge of ELDs.
- Led Price Test team in delivery of new pricing project, resulting in successful implementation.
- Rang up customers by processing cash and credit payments to complete 400+sales transactions on average each year.
- Analyzed consumer usage patterns to identify trends and target key demographics.
- Communicated product value, quality and style to educate and entice potential customers.
- Handled 75+ calls per day to address customer inquiries and concerns.
- Resolved Support and billing problems, improved operations and provided exceptional client support.
- Worked with outbound customers to understand needs and provide service.
Team Lead
MOTIVE
04.2021 - 05.2021
- Worked closely with Sales Ops, MM & ENTR to maintain optimum levels of communication to effectively and efficiently complete project.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts, and team activities.
- Managed quality assurance program, including Data evaluations, internal audits and in-house surveys.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used coordination and planning skills to achieve results according to schedule.
- Supervised work of 9 employees to keep on task for timely completion.
- Trained new team members by relaying information on company procedures and test requirements.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Directed and supervised team of 10 engaged in Audit and Repeatable audit process development.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
Team Lead
MOTIVE
06.2019 - 09.2019
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions.
- Managed schedules, accepted time off requests, and found coverage for short shifts.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Assigned daily employee tasks and monitored activity and completion.
- Prepared detailed reports on updates to project specifications, progress, identify conflicts, and team activities.
- Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
- Worked effectively with cross-functional design teams to create software solutions that elevated client-side experience and significantly improved overall functionality and performance.
- Trained team on all aspects of operating procedures and company services.
- Audited team performance and compliance with quality and sales standards.
Sales Account Executive
Dgs Ltd
02.2017 - 09.2017
- Achieved sales among top 3% of salespeople in company for Six Months.
- Demonstrated products and specific features at customer locations and special events.
- Serviced existing accounts on regular basis to maximize revenue.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
Sales Account Executive
SE at Digicom360 .Ltd
-Joined
09.2014 - 02.2015
- Mastered and constantly improved in sales techniques, including prospecting, proposal, exceptions, closing, follow-up, and upsell.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Identified sales growth opportunities by networking and building relationships with potential advertisers
- Conducted informational training and briefings to clients on new features and updated products
Education
Bachelor of Arts - Sociology
Punjab University
Acca - Accounts And Audit
Acca
Certified Accounting Technician - Accounting And Audit
Acca
12.2010
Skills
- Sales processes
- Business development and planning
- Accomplished manager
- Analytical problem solver
- Time management
- Sales operation
- Empowers high-performing sales teams
- Sales expertise
- Advanced Salesforcecom user
- Sales Reporting
- Coaching and mentoring
Accomplishments
- Performance award for Highest revenue as a manager for the year 2022.
- Won Revenue award for achieving highest attainment for year 2021.
- Initiated and successfully completed Price test, and new sales strategy tests in the year 2019.
- Resolved product issue through consumer testing.
- Collaborated with team of 14 in the development of New Sales structure.
- Currently working as Level 5 Employee of the organization.
- Mentored 25 Product specialists within MOTIVE, on site and off site.
Certification
Sales Methodology certification - Keeptruckin January 2020
Sales Account Executive Certification -Keeptruckin September 2020
Google Adwords and Adsense
Timeline
Senior Manager
MOTIVE
07.2024 - Current
Sales Manager
MOTIVE
10.2021 - Current
Project Facilitator
TrustAnalytica
07.2021 - 04.2022
Team Lead
MOTIVE
04.2021 - 05.2021
Team Lead
MOTIVE
06.2019 - 09.2019
Product Specialist
MOTIVE
11.2017 - 09.2021
Sales Account Executive
Dgs Ltd
02.2017 - 09.2017
Sales Account Executive
SE at Digicom360 .Ltd
-Joined
09.2014 - 02.2015
Bachelor of Arts - Sociology
Punjab University
Acca - Accounts And Audit
Acca
Certified Accounting Technician - Accounting And Audit
Acca
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