YAZAN ALOMOUR
Isafjordur,ISA
Summary
Proven leader in quality control and hospitality, adept at enhancing operational efficiency and customer satisfaction at Al Farah Group. Excelled in preventive actions and team collaboration, significantly improving workplace safety and service quality. Skilled in critical thinking and relationship building, consistently achieving high standards in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Quality Control Supervisor
Al Farah Group /Restaurants And Food Company
09.2022 - 01.2024
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Ensured adherence to safety guidelines throughout all aspects of the production process, resulting in an improved workplace environment for employees.
- Monitored ongoing performance of equipment, scheduling maintenance as needed to prevent downtime or reduced productivity.
- Supervised ongoing daily production phases.
Head Host
Steel Company For Tourist Restaurants
10.2021 - 05.2022
- Led pre-shift meetings with the team, discussing nightly specials and any pertinent information.
- Maintained a clean and welcoming environment at the host stand while greeting guests upon arrival warmly.
- Streamlined communication between kitchen and front-of-house staff, reducing errors in orders and enhancing overall efficiency.
- Addressed guest concerns with empathy and professionalism, maintaining strong customer relations.
- Trained team members on best practices for hospitality, elevating overall staff performance.
- Assisted in the creation of promotional materials for upcoming events and specials, increasing patronage during peak hours.
- Managed reservations through OpenTable, optimizing efficiency and accuracy.
Education
Diploma - Hotel And Tourism Events Management
Luminous Technical University College
Amman Jordan01.2022
Course - Opera Micros System
Luminous Technical University College
Amman Jordan10.2020
Course - Food Safety And HACCP Training Course
Luminous Technical University College
Amman Jordan09.2020
Skills
- Quality Training
- Quality Tools
- Standard Operating Procedures
- Preventive Actions
- Customer Service
- Problem-Solving
- Critical Thinking
- Active Listening
- Team Collaboration and Leadership
- Relationship Building
- Safety Procedures
Languages
Arabic
Native language
English
Elementary
A2
Timeline
Quality Control Supervisor
Al Farah Group /Restaurants And Food Company
09.2022 - 01.2024
Head Host
Steel Company For Tourist Restaurants
10.2021 - 05.2022
Diploma - Hotel And Tourism Events Management
Luminous Technical University College
Course - Opera Micros System
Luminous Technical University College
Course - Food Safety And HACCP Training Course
Luminous Technical University College
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