Washhal Hafeez

Key responsibilities :Take inbound calls.
Reply to customers queries on calls and emails.
Transfer calls to the concerned departments.
Communicate with the line manager.
Directly coordinate with the CEO and support line Manager
Assist the Line Manager with the tasks assigned.
Upload serial numbers provided by Line Manager
Assist in maintaining the logs and shipments.
Contribute to team effort by accomplishing related results as needed.
Initiate new ideas for handling workload.

- Accountable to the Control Room Manager for the scheduling of security officers.

- Created time staff sheets, client invoices, and confirmation reports on Google Docs.

- Chased guards via WhatsApp, assigning shifts, and sending shift reminders.

- Monitored check calls, responded to telephone and email queries, and performed a variety of administrative duties.

- Ensured exemplary standards of security in compliance with statutory, contractual, and company regulations and processes.

Answered phone calls and assisted customers with initial inquiries.

- Performed basic data entry for online customer databases.

- Established trusting relationships with customers.

- Performed telephone sales and customer support.

- Provided customer service excellence.

- Managed order processing and transaction management.

- Conducted data entry and database administration.

Engaged in outbound call handling and customer support.

Conducted telemarketing for various campaigns.