Viktória Turisová
Akureyri
Summary
Dynamic manager with a proven track record, excelling in conflict resolution and quality control. Adept at training staff and enhancing operational efficiency, I leverage strong communication skills to foster teamwork and deliver exceptional customer service. Committed to maintaining high standards while ensuring employee satisfaction and productivity. Would love to be part of your team and bring optimism and new point of view.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Nordlenska
Akureyri
03.2018 - 04.2025
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Performed daily sanitation duties of meat processing equipment and facility according to health standards.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Trained new employees on proper use of machines, safety procedures and quality control techniques.
- Provided technical support regarding equipment operation issues or troubleshooting problems encountered during production runs.
- Evaluated meat temperatures for safety and quality and kept detailed records of heat statuses.
- Expertly deboned and trimmed meats with precision to minimize waste.
Store Manager
Jasna Low Tatras
Brezno
01.2017 - 02.2018
- Created visual displays that attracted customers to merchandise in the store.
- Implemented quality control measures to uphold company standards.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assigned work and monitored performance of project personnel.
- Performed daily opening and closing duties such as counting cash drawer contents, reconciling discrepancies, restocking shelves.
Receptionist
Mountain hotel Srdiecko
Brezno
05.2015 - 01.2017
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Processed payments and updated accounts to reflect balance changes.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Elderly Caregiver
Nursing home Hronec
Hronec
04.2014 - 05.2015
- Followed care plan and directions to administer medications.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Assisted with activities of daily living, including bathing, dressing, and toileting.
- Provided compassionate care to elderly patients in a nursing home setting.
- Performed light housekeeping duties for the facility such as laundry, bed-making, cleaning resident rooms.
- Planned and served meals and snacks to patients according to prescribed diets.
- Encouraged socialization among residents through group activities or outings.
Education
High School Diploma -
Pedagogical And Social Academy Modra
ModraSkills
- Conflict resolution
- Quality control
- Customer service
- Time management
- Staff supervision
- Record keeping
- Communication skills
- Adaptability
- Positive attitude
- Time management abilities
- Multitasking capacity
- Teamwork
Affiliations
- Mountain bike
- Reading
- Crafting
- Travelling
Languages
Slovak
First Language
English
Proficient (C2)
C2
Icelandic
Elementary (A2)
A2
Certification
- Forklift driving licence
- Driving licence
References
References available upon request.
Timeline
Manager
Nordlenska
03.2018 - 04.2025
Store Manager
Jasna Low Tatras
01.2017 - 02.2018
Receptionist
Mountain hotel Srdiecko
05.2015 - 01.2017
Elderly Caregiver
Nursing home Hronec
04.2014 - 05.2015
High School Diploma -
Pedagogical And Social Academy Modra