Urooj Khan

• Strengthened company's reputation as a trusted partner by providing exceptional customer service and support throughout the entire sales cycle.
• Implemented innovative pricing models that increased revenue while maintaining competitiveness in the marketplace.
• Boosted sales revenue by implementing strategic initiatives and fostering strong relationships with key clients.
• Collaborated with cross-functional teams to ensure seamless delivery of products or services for maximum client satisfaction.
• Developed a high-performing sales team through effective recruitment, training, and coaching strategies.
• Established performance metrics and monitored progress against goals to drive continuous improvement within the sales organization.
• Optimized sales operations by implementing efficient processes, tools, and technology solutions.

• Built the company's entire framework of policies, processes, and SOP manuals across different functions, ensuring smooth internal operations.
• Led internal business operations (BizOps), identifying inefficiencies, refining workflows, and implementing solutions to improve processes company-wide.
• Played a key role in sales efforts—joining client calls, closing high-value deals, and ensuring seamless project execution.
• Drove upselling and cross-selling strategies for existing clients, expanding contracts and increasing revenue from ongoing partnerships.
• Boosted company revenue by 70% (2019-2024) by securing major sales contracts and optimizing client onboarding.
• Managed cross-functional virtual teams of 250+ to enhance collaboration, hit milestones, and exceed client expectations.
• Spearheaded 1000+ end-to-end projects—ranging from data labeling to platform migration—with a 100% success rate and 98% on-time delivery.
• Consistently completed projects on budget while upholding high-quality standards and receiving excellent client feedback.
• Cut project costs by 20-50% through strategic resource allocation and proactive risk management.
• Designed scalable project plans that aligned with client objectives, maximizing ROI and fostering long-term partnerships.
• Led the end-to-end execution of the platform, optimizing workflows and ensuring seamless performance across teams.
• Headed the team of account managers adapting to different situations quickly and delivering within deadlines.
• Consistently executed large-scale projects under high-pressure, mission-critical deadlines with successful outcomes.
• Assisted team with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Used critical thinking to break down problems, evaluate solutions and make decisions for the team in various projects.

• Led and mentored a team of account managers, ensuring strong client relationships, retention, and growth.
• Oversaw client onboarding, relationship management, and contract renewals, ensuring seamless service delivery.
• Played a key role in sales efforts, joining client calls, negotiating deals, and supporting contract closures.
• Managed the execution of 500+ projects, ensuring timely delivery, budget adherence, and client satisfaction.
• Worked closely with cross-functional teams to align client needs with internal execution strategies.
• Optimized account management processes, improving team efficiency and client service quality.
• Monitored project performance, identified risks, and implemented solutions to maintain high client satisfaction.
• Developed SOPs and best practices for account management, enhancing workflow efficiency.
• Collaborated with leadership on strategic initiatives to improve client engagement and revenue growth.

USAID Training for Pakistan Project

• Developed and executed the social media strategy to build and engage a network of project beneficiaries.
• Increased program visibility by creating newsworthy content and strategically integrating it across Facebook, blogs, and Twitter.
• Managed and enhanced beneficiary-generated content, ensuring quality through editing, filtering, and strategic improvements.
• Oversaw beneficiary information management, tracking and recording training-related activities for reporting and analysis.
• Ensured compliance with USAID branding and marking guidelines across all project materials and communications.
• Led promotional activities for the project, including event planning and media engagements.
• Authored blog articles to showcase project successes and impact.
• Collaborated with the Communications & Outreach Specialist on reporting, storytelling, and success story development.
• Advocated for social media adoption within the organization, providing guidance and best practices.
• Provided communication support as needed to the Communications & Outreach Specialist

USAID Political Parties Development Project Pakistan

• Assisted in the design and piloting of data collection tools to support program staff in gathering relevant insights.
• Developed and refined data collection and analysis protocols for qualitative and quantitative research, including surveys, semi-structured interviews, and focus groups.
• Coordinated the timely collection and analysis of program performance data and success stories to measure impact.
• Documented key program events such as meetings, workshops, and other stakeholder engagements.
• Conducted field visits across Pakistan to supervise and support data collection, ensuring data accuracy and quality.
• Managed program data using Excel, Access, SPSS, and other analytical tools to maintain an organized data system.
• Compiled, consolidated, and analyzed program data to generate reports and actionable insights for program reporting.
• Provided additional program support as assigned to enhance project effectiveness.

• Assisted in developing grant proposals aligned with USAID approved strategic objectives and presented them for donor approval.
• Reviewed and edited final project evaluation reports, ensuring accuracy before updating the USAID database for grant closure.
• Prepared weekly progress reports, completion reports, and other key implementation documents.
• Coordinated with field offices and headquarters departments to track project progress, address grant closing issues, and oversee grant agreements.
• Managed trackers to monitor various phases of the grant cycle, ensuring timely execution and compliance.