Laura Turicianu
Iasi
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Project Manager
ActNext Solutions
Iasi
03.2022 - Current
- Creating new contracts for clients like: Procter&Gamble, Kellogg's, Unilever;
- Actively sought feedback from stakeholders about their experience with organizational changes so that improvements could be made going forward.
- Collaborating with management team to develop strategies for improving the use of available data resources;
- Drafted reports outlining progress of the project as well as any issues that arose during implementation.
- Collaborating with engineering and DEV teams for Client interest;
- Researching best practices related to database management and implemented them as needed;
- Generating monthly reports summarizing key performance indicators;
- Creating visual representations of complex datasets using charts, graphs, tables;
- Implementing new procedures for managing data according to established standards.
- Working closely with external vendors and consultants when necessary in order to provide additional expertise or resources needed for successful execution of projects.
- Proposed or approved modifications to project plans.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
Senior Compliance Analyst
Amazon
Iasi
12.2020 - 03.2022
- Worked with legislations of countries to restrict products from the Amazon website;
- Identified and removed from the website products that violate our Restricted Products policies and proactively satisfy Amazon's regulatory obligations for these products;
- Created and managed reports of productivity, quality and SLA's for my team;
- Responded to escalations via e-mail or our ticketing system;
- Created 2 new projects to improve our utilization and quality;
- Took appropriate actions in order to protect customers from recalled or unsafe products;
- Represented my team in meetings with our nodes ( Poland, United States and India );
- Drive appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals;
- Trained and mentored other associates.
Guest Experience Trainer / Back-up Team Leader
HOUST
Iasi
09.2019 - 12.2020
- As Trainer:
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Designed and developed training materials for new employees in the organization.
- Gained skills in working on Salesforce / Microsoft Excel / Google Docs / Slack;
- Support on Front application dealing with urgent e-mails and escalations;
- Organized meetings with all stakeholders;
- As back-up team leader:
- Developed and implemented a timeline to achieve targets;
- Prepared relevant reports and documents for senior managers;
- Scheduled staffing levels, planning for holiday and weekend cover;
- Monitored staff attendance and performance levels
- Involved in the recruitment & interviewed new staff;
- Established work procedures and processes that supported company and departmental standards, procedures, and strategic directives.
Customer Service Representative Trainer
Capgemini
Iasi
05.2017 - 09.2019
- Provided IT support, I have dealt with a broad range of customers across multiple sectors;
- Trained new-joiners on applications and procedures for our client;
- Assisted new-joiners with any practical problems including calls, e-mails and chats
- Backup for the incident managers ( process high-priority tickets, attending meetings, supervising the agents )
- Performing weekly reports and agent stats (Excel, Service Now Reports);
- Attained the highest performance levels and the quality customer care, both meeting and exceeding requisite KPIs and targets.
- Conducted regular performance evaluations of customer service representatives to identify areas of improvement.
- Analyzed customer feedback data to develop strategies for improving the customer experience.
Education
AGILE Master 1
Professional Scrum Master
07-2024
ITIL -
Foundation Training
Online09.2021
Master Degree - Nutrition and Dietetics
University Of Medicine And Pharmacy "Gr.T.Popa"
Iasi07.2021
J.D. - Nutrition and Dietetics
University Of Medicine And Pharmacy "Gr.T.Popa"
Iasi06.2019
High-school Degree -
National College "Garabet Ibraileanu"
06.2014
Skills
- LANGUAGE SKILLS
- Mother tongue(s): Romanian
- Other language(s): English, Spanish
- DIGITAL SKILLS
- Microsoft Office Pack / Microsoft Word / Microsoft Excel / Outlook / Microsoft Powerpoint / / Google Drive / Google Docs / LinkedIn
- Instagram / Skype / Facebook / Organizational and planning skills
- Team-work oriented / Reliability / LinkedIn
- Slack (Virtual Chat Rooms Events) / Experience in video conferencing (Zoom, Skype)
- Strong knowledge of ITL procedures
- ORGANISATIONAL SKILLS
- Leadership ( responsible for team reports and meetings, training for new joiners and active in our process development);
- Good management of my time in a company, leading to great productivity and quality;
- Ability to learn new applications/ software programs and train new joiners if needed;
- Scheduling staff levels, planning for holiday and weekend cover;
- Organizing work load, allocating tasks, tasking team on a daily basis;
- Able to organize and lead meetings and presentations
- COMMUNICATION AND INTERPERSONAL SKILLS
- Communication and interpersonal skills;
- Good communication skills that I gained during my practice with patients in hospitals and as a trainer;
- Team-lead in companies;
- Strong verbal, written and organizational skills ( presented different topics at medical conferences,organize different medical projects );
- Patient and willing to listen any feedback and improve myself shortly
- JOB-RELATED SKILLS
- Efficient training skills;
- Management and organization of people / events;
- Handling difficult cases or tickets with high priority as I was first point of escalation in two companies;
- Taking ownership of cases, situations and prioritize properly if needed;
- Build strong communication channels at all levels, set proper expectations, provide clear status;
- Driving License: B
Additional Information
- DRIVING LICENCE B
Affiliations
- Volunteering at Crucea Rosie;
- Creating free meal plans for people that need to adjust their lifestyle and diet;
- Hiking and helping clean the forests through volunteering or organized cleanup events;
Timeline
Project Manager
ActNext Solutions
03.2022 - Current
Senior Compliance Analyst
Amazon
12.2020 - 03.2022
Guest Experience Trainer / Back-up Team Leader
HOUST
09.2019 - 12.2020
Customer Service Representative Trainer
Capgemini
05.2017 - 09.2019
AGILE Master 1
Professional Scrum Master
ITIL -
Foundation Training
Master Degree - Nutrition and Dietetics
University Of Medicine And Pharmacy "Gr.T.Popa"
J.D. - Nutrition and Dietetics
University Of Medicine And Pharmacy "Gr.T.Popa"
High-school Degree -
National College "Garabet Ibraileanu"
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