Qasim Waqar

• Spearhead community coordination for a rapidly growing membership program and collaborating closely with the Community Manager
• Provide essential operational support during the development phase of the membership website and apps to ensure a seamless member experience
• Manage the creation and distribution of six weekly newsletters, including content coordination, layout, proofreading, and scheduling
• Collaborate with writers and creators to maintain consistent, high-quality newsletter content
• Update promotional creatives within newsletters to align with brand partnerships and initiatives
• Support company growth by prospecting and conducting outreach to potential partner companies
• Identify and source companies that align with brand values and strategic goals.

• Develop and execute strategies to create a vibrant and active community within HypeFam's Discord server
• Design and implement engaging events, challenges, and activities to drive member interaction and participation
• Utilize Discord's features and functionalities to enhance the community experience and promote a welcoming environment
• Manage and moderate discussions, ensuring a safe and positive space for all members
• Analyze community data and feedback to identify areas for improvement and implement effective solutions
• Communicate effectively with members, addressing concerns and creating a positive relationship with the community.

• Moderating a Facebook Community Group of 155K+ members, ensuring that community guidelines are followed and members feel supported
• Managing day-to-day operations of the Pakistani PC Gamers Discord Server with 8K+ members, creating engaging events and fostering a positive environment for members
• Developing and implementing strategies to increase community engagement and growth
• Collaborating with other team members to identify and address community concerns and issues
• Monitoring Discord and responding to inquiries in a timely and professional manner
• Continuously seeking new and innovative ways to improve the community experience for members.

• Provide a high level of specialized support to our members who are seeking to find an agent, lender, or other real estate professional
• Communicate with investors directly via SMS
• Naturally engage with investors and learn about their strategies and market
• Document detailed notes for following up.

• Draft compelling email newsletters by collaborating with internal teams to curate content, format visuals, and ensure brand consistency
• Ensure all content adheres to brand voice and style guidelines, maintaining a cohesive brand experience across platforms
• Assist with various administrative tasks to ensure smooth day-to-day operations and enhance team efficiency.

• Design, develop, and deliver technical training programs for team members to enhance their skills and knowledge in customer support
• Conduct regular assessments to measure the effectiveness of training programs and make necessary adjustments to ensure continuous improvement
• Post on all the social media handles not limited to Facebook, Instagram, and LinkedIn, etc
• The relevant content to increase brand visibility, engagement, and followership across various social media channels
• Monitor social media trends and analytics to identify opportunities for optimization and growth
• Collaborate closely with the HR team to align technical training initiatives with the overall talent development strategy of the organization
• Responding to customer inquiries in a timely and professional manner through various channels such as email or chat
• Managing and resolving customer complaints effectively and efficiently, while maintaining a positive and empathetic attitude
• Continuously developing knowledge and skills related to the company's products, services, and procedures, in order to provide the highest quality customer support.

• Develop and execute strategic media plans to increase brand visibility and engagement
• Create and optimize media campaigns across various digital platforms
• Conduct market research and analyze data to identify target audience segments and optimize campaign performance
• Monitor and report on campaign metrics, providing insights and recommendations for continuous improvement
• Stay updated on industry trends and emerging media platforms to ensure innovative and effective media strategies.

• Ensuring timely delivery of reports and updates
• Prepare and send weekly and monthly reports to clients, tracking key metrics and progress on various campaigns
• Monitor and analyze ad campaigns on Megaphone and AdvertiseCast, generating impressions reports
• Assist with various projects as assigned by department managers, including research, and administrative tasks
• Continuously strive for excellence in all aspects of work, maintaining a positive and proactive attitude towards challenges and opportunities.

• Have a thorough understanding of products, pricing, and the competition
• Developing strategies and devising solutions to solve consumer problems
• Keeping up with database maintenance and updating customer data
• Building and maintaining connections with customers
• Working cooperatively with all internal departments to guarantee efficient and reliable communication
• Escalate complex tickets to senior analysts and help develop advanced solutions to customer inquiries
• Working within the company platform to troubleshoot complex issues and configurations.

• Wrote articles on a regular basis for the GameLoop blog, covering a range of topics related to mobile gaming, game optimization, and game news
• Conducted thorough research to ensure the accuracy and relevance of all blog content, and adhered to strict editorial guidelines
• Worked with the marketing and social media teams to create compelling social media descriptions and announcements for new GameLoop features, events, and partnerships
• Collaborated with the design team to ensure that all written content was visually engaging and optimized for readability
• Monitored industry trends to stay up-to-date on best practices for content creation
• Received positive feedback from colleagues on the quality and effectiveness of written content.

• Resolved client issues through chat, ensuring timely and satisfactory solutions
• Investigated and escalated unresolved issues to appropriate internal teams, collaborating with them to find effective solutions
• Gathered and analyzed user feedback, providing valuable insights to the development team to improve product offerings
• Created detailed solution articles to help clients resolve issues independently and efficiently
• Contributed to team knowledge base by sharing information, tips and tricks to improve overall efficiency and effectiveness.

• Collaborated with other moderators to create and implement effective strategies for managing the community and handling various issues, including technical glitches, inappropriate behavior, and disputes among players
• Worked closely with the game developers and publishers to provide feedback on the game's features, mechanics, and user experience based on the feedback and insights gathered from the community
• Organized and hosted community events such as tournaments, giveaways, and live streams, attracting hundreds of participants and viewers and fostering a sense of engagement and camaraderie among players
• Established and maintained a positive reputation for the community and the game by responding to queries, concerns, and complaints in a timely and professional manner and actively promoting fair play, sportsmanship, and respect for fellow players.

• Developed and executed the world's first official emulator esports program, LoopCup Championship
• Organized and managed a variety of successful esports events, including:

a. The world's first official emulator tournament for PUBG Mobile, featuring participants from 30+ countries and collaboration with 35+ game streamers

b. Free Fire events for four different regions with a total of 2500 participants, collaborating with regional content creators and casters

c. A Call of Duty: Mobile tournament with 1500+ players from all over the globe

d. The world's biggest PUBG Mobile emulator tournament, with a massive prize pool of $3000, 250+ teams from all over the world participating, and 150 streamers partnered

• Developed and maintained relationships with key partners, including sponsors, and influencers
• Managed and coordinated event logistics, including scheduling, marketing, and technical aspects
• Provided leadership and support to team members and volunteers, ensuring a positive and productive work environment
• Continuously sought out new and innovative ways to improve and grow the LoopCup Championship program.

• Moderated an active community of 860K members, maintaining a positive and engaging atmosphere while enforcing community guidelines and addressing member concerns
• Enhanced communication and multi-tasking skills by managing multiple conversations and responding to member inquiries in a timely and effective manner
• Made significant contributions to the success of the Island King community and gained valuable skills in community management and social media strategy.