THAER ALSABAGH ALHAJALI
Reykjavik,RKV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Hagkaup
11.2025 - Current
- Resolved customer inquiries efficiently via phone, email, and chat platforms.
- Managed customer accounts, ensuring accurate updates and processing of orders.
- Trained new team members on company policies and customer service best practices.
- Collaborated with cross-functional teams to improve service response times.
Sales and Marketing Assistant
Hagkaup
09.2023 - Current
Project Associate
UNRWA
01.2022 - 03.2023
- Verify the eligibility of Palestine refugees for emergency cash assistance
- Collect and update information/data related to eligible families
- Support all activities pertaining to emergency cash assistance interventions both through direct implementation and via financial service providers
- Collect information, monitor Emergency cash assistance activities and implement administrative requirements
- Assist in conducting surveys and studies
Area Loan Supervisor
UNRWA
06.2011 - 11.2021
- Supervises and monitors ancillary and modular activities of work (at least six and up to 10) to ensure they meet their schedules, best fit properly, satisfactory instructions and rate of reimbursement
- Training of financial guidance staff, providing advice and guidance through their meetings and reviews
- Promotes the program in a particular area of responsibility and finds new opportunities in the market
- Firm Procedures and completed, and regrets from post-dated checks in the dignity of the executor
- Visits the applicants' businesses and displays their assets, capital requirements, reputation, time and presentation as per schedule
- Follow up the outstanding and overdue payments with vital tissue assistants
- Prepare monthly progress and performance reports in area s/it supervised
- Performs other tasks that are assigned
Loan Officer
UNRWA
04.2009 - 06.2011
- Visits designated local market places and industrial areas to promote and retail credit to micro-enterprise and small businesses to promote business development by financing working capital and investment opportunities
- Visits workplace and households to retail consumer and housing loans to low-income households to finance household assets and home improvement
- Assists in initial screening of prospective borrowers, including visiting the business, completing the loan applications, analyzing the loan requests and recommending disbursement
- Through individual marketing and promotion channels, ensures financing new and repeated loans to increase the size of the portfolio
- Monitors an adequate healthy caseload of active borrowers
- Follows-up on payments of performing portfolio to ensure adequate repayment rate
- Follows-up on payments of bad portfolio to reduce its volume
- Performs such other duties as may be assigned
Sales and Marketing Manager
ORFALI SHOP
06.2006 - 11.2008
- Providing sales and marketing services to customers.
- Promotion and development of marketing plans to reach desired goals.
- Work to raise extent of productivity and sales and monitor movement of markets.
Accountant
AL-KANAFANI INSTITUTE
06.2006 - 04.2008
- Office-works
- Archiving
- Dealing with other partners
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
Education
Bachelor of Economics - Business Administration
Damascus University
Damascus06-2012
Diploma - Commerce And Banking
Commercial Bank Institute
07.2005
Skills
- PRESENTATION SKILLS
- QUALITY CARE
- SOCIAL MEDIA AND NEUTRALITY SERVICE
- EXCELLENCE MARKETING SKILLS
- COMPUTER SKILLS
- MICROSOFT OFFICE PROGRAMS
- TRAINING ORGANIZATIONAL SKILLS
- Time Management
- Customer Service
- Teamwork and Collaboration
Languages
Arabic
Native language
English
Upper intermediate
B2
Icelandic
Intermediate
B1
Additional Information
Courses
- Team Building.
- Leadership Skills.
-Communication Skills.
-Stress Management.
-Preventing Sexual harrassment and abuse of authority.
Driving License
Driving License B
Timeline
Customer Service Representative
Hagkaup
11.2025 - Current
Sales and Marketing Assistant
Hagkaup
09.2023 - Current
Project Associate
UNRWA
01.2022 - 03.2023
Area Loan Supervisor
UNRWA
06.2011 - 11.2021
Loan Officer
UNRWA
04.2009 - 06.2011
Sales and Marketing Manager
ORFALI SHOP
06.2006 - 11.2008
Accountant
AL-KANAFANI INSTITUTE
06.2006 - 04.2008
Bachelor of Economics - Business Administration
Damascus University
Diploma - Commerce And Banking
Commercial Bank Institute