Talha Hafeez Tahir
Customer Support Representatives (CSR)
Islamabad
Summary
Dynamic professional with a proven track record at ProtocallOutsource, enhancing dispatch operations and customer satisfaction. Expert in route planning and dispatch coordination, coupled with exceptional relationship-building skills. Achieved significant improvements in efficiency and team growth. Skilled in multitasking and fostering positive environments, both in high-pressure settings and creative industries like acting.
Overview
9
9
years of professional experience
Work History
Dispatch Operator And Client Handling
ProtocallOutsource
Rawalpindi, Punjab
02.2020 - Current
- Managed high call volumes while maintaining exceptional customer service standards during peak times.
- Monitored driver performance and provided constructive feedback for continuous improvement.
- Maintained strong relationships with clients by addressing concerns promptly and professionally.
- Directed dispatching, routing, and tracking of 100 plus vehicles.
- Improved customer satisfaction with timely and accurate dispatching of taxis to requested locations.
- Collaborated with management to address driver concerns or issues, promoting driver retention and overall job satisfaction.
- Developed strong relationships with drivers through clear communication and mutual respect, fostering a positive work environment.
- Coordinated with drivers to ensure prompt response to passenger needs, contributing to positive reviews and repeat business.
- Enhanced dispatch efficiency by streamlining communication between drivers and passengers.
- Reduced wait times for customers by effectively allocating taxi resources in high-demand areas.
- Provided outstanding customer service when resolving complaints or answering questions from passengers seeking assistance.
- Optimized route planning for drivers, reducing fuel costs and improving overall efficiency.
- Employed strong multitasking abilities when juggling multiple tasks simultaneously without sacrificing accuracy or attention to detail.
- Assisted in training new dispatchers, providing guidance on best practices for successful job performance.
Movie Actor
Hunerkada
Islamabad
08.2018 - 12.2018
- Played the best football player character in the film.
- Developed strong relationships with colleagues, contributing to a positive and productive filming environment.
- Collaborated with directors and fellow actors to create cohesive, engaging scenes for an optimal audience experience.
Photographer
Own Business
Islamabad
01.2016 - 05.2016
- Directed wedding guests to pose for photographs.
- Managed multiple weddings simultaneously, ensuring seamless coordination and timely execution of all tasks.
- Shot photographs in controlled lab, field, and remote environments.
- Monitored trends in photography to stay current in industry.
- Captured stunning images for variety of projects.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
Education
B.Com - Banking And Financial Support Services
Capital University of Science & Technology
Kahuta, Sihala 02.2024 - 12.2021
I.Com Complete - Accounting And Business Management
Roots Millennium
04.2001 -
Matric -
The Educators
Islamabad, Pakistan 04.2001 -
Skills
Dispatch Coordination
Work Order Management
Route Planning
Dispatching procedures
Route Navigation
Customer Relationship Management
Prioritizing calls
Languages
Urdu
Native language
English
Advanced
C1
Interests
Cars Obsession
Football
Snooker
Bike Riding
Swimming
Gym/Workout
Timeline
B.Com - Banking And Financial Support Services
Capital University of Science & Technology
02.2024 - 12.2021
Dispatch Operator And Client Handling
ProtocallOutsource
02.2020 - Current
Movie Actor
Hunerkada
08.2018 - 12.2018
Photographer
Own Business
01.2016 - 05.2016
I.Com Complete - Accounting And Business Management
Roots Millennium
04.2001 -
Matric -
The Educators
04.2001 -
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