Syeda Farwa Raza
Islamabad
Summary
Proven customer service expert with a track record of resolving complex issues, enhancing customer loyalty at Amazon. Excelled in critical thinking and data entry, demonstrating exceptional relationship-building skills. Achieved commendable conflict resolution, fostering a professional and welcoming environment at Gritfit Studios Islamabad.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Amazon
01.2024 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Front Desk Receptionist
Gritfit Studios Islamabad
01.2022 - 12.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
Bachelor of Science - Applied Psychology
SZABIST
Islamabad, Pakistan07-2028
High School Diploma -
Beaconhouse
Islamabad, Pakistan11-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
Timeline
Customer Service Representative
Amazon
01.2024 - 10.2024
Front Desk Receptionist
Gritfit Studios Islamabad
01.2022 - 12.2023
Bachelor of Science - Applied Psychology
SZABIST
High School Diploma -
Beaconhouse
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