Simona Macijauskaite
Malaga
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Floor Manager
Primo\ Antico Restaurant
06.2018 - 08.2024
- Oversaw staff hiring process including interviews and background checks, ensuring selection of qualified candidates who aligned with the restaurant''s values.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Ensured proper cash handling procedures were followed at all times, reducing discrepancies in daily sales reports.
- Coordinated with suppliers to ensure timely delivery of inventory, contributing to a seamless operation.
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
Bartender Shift Manager
Loftid
06.2016 - 05.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Cosmetics Sales Assistant
Hagkaup
03.2014 - 06.2016
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Restaurant Waiter
Restaurant Piri Piri
01.2009 - 09.2013
Restaurant Waiter
Restaurant Reykjavik
01.2005 - 01.2009
Education
No Degree -
VDU Business Administration
Kaunas09.2005
High School Diploma -
Kauno Vilijampoles Vidurine Mokykla
Kaunas 06.2005
Skills
- Employee Management
- Customer Service
- Organizational Skills
- POS Systems
- Customer Relations
Certification
- Aeromix Training - Personal Trainer euroeducation 2018/2019
fitness
I have been doing sports for more than 10 years. I competed in bikini fitness competitions fro two years. I love sports
Languages
Lithuanian
Native language
English
Advanced
C1
Icelandic
Upper intermediate
B2
Russian
Elementary
A2
Timeline
Floor Manager
Primo\ Antico Restaurant
06.2018 - 08.2024
Bartender Shift Manager
Loftid
06.2016 - 05.2020
Cosmetics Sales Assistant
Hagkaup
03.2014 - 06.2016
Restaurant Waiter
Restaurant Piri Piri
01.2009 - 09.2013
Restaurant Waiter
Restaurant Reykjavik
01.2005 - 01.2009
No Degree -
VDU Business Administration
High School Diploma -
Kauno Vilijampoles Vidurine Mokykla