Shahbakht Amir Awan
Islamabad
Summary
Experienced Web Developer with passion for creating attractive and interactive websites meeting customer needs and exceeding expectations. Well-versed in developing custom WordPress themes and plugins. Excels in HTML, CSS, JavaScript, React Js, Node Js and PHP development. And knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
6
6
years of professional experience
Work History
IT Assistant Manager
Bahria Town
05.2024 - Current
- IT Infrastructure Management: Oversee the setup, maintenance, and optimization of IT infrastructure across multiple locations, including cinemas and recreational facilities. Ensure the stability, security, and performance of network, server, and storage systems. Coordinate with vendors for hardware and software installations and upgrades.
- Systems Administration: Manage and monitor systems like Point of Sale (POS), ERP, and other software specific to cinema operations. Conduct regular data backups and disaster recovery plans to ensure data integrity and system uptime. Monitor and troubleshoot any issues with digital screens, projectors, and LED displays at various sites.
- Network Security: Implement cybersecurity measures to protect sensitive customer and business data. Regularly update and maintain firewalls, antivirus software, and access controls. Conduct security audits and ensure compliance with internal policies and regulatory requirements.
- Technical Support and Maintenance: Provide ongoing technical support for staff at all managed locations, including Arena Cinema, Cinegold Cinemas, Bahria Active, and the Golf and Country Club. Troubleshoot issues with hardware, software, and connectivity, ensuring minimal downtime. Develop documentation and guides for common issues to streamline support processes.
- Coordination with External Vendors and Partners: Liaise with external vendors and service providers for software licensing, hardware procurement, and service agreements. Collaborate with vendors on system integrations, especially for ticketing and membership systems.
- Team Management and Training: Train team members and staff on IT policies, system usage, and best practices. Delegate tasks effectively within the IT team to ensure smooth operations.
- Project Management: Plan, schedule, and manage IT-related projects for all locations, including system upgrades and new technology rollouts. Track project timelines, budgets, and deliverables to ensure alignment with company goals.
- Strategic Planning and Reporting: Work with management to develop and execute IT strategies aligned with Bahria Town’s objectives. Prepare and present regular reports on IT performance, project progress, and incident resolution.
- Evaluated emerging technologies for potential implementation in driving organizational growth and efficiency gains.
- Assisted in budget management, planning for annual technology expenditures, and cost-saving initiatives.
Web Developer
Fizteck Solutions Limited
06.2023 - Current
- Coded websites using HTML, CSS,and JavaScript languages.
- Enhanced user experience by implementing responsive web design and optimizing website performance.
- Developed custom web applications, resulting in tailored solutions for client needs.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, and JSON coding.
- Utilized WordPress to create and customize themes and plugins according to client specifications.
- Implemented WordPress CMS features to streamline content management and improve site functionality.
- Provided training and support to clients for WordPress website maintenance and updates.
- Provided front-end website development using WordPress, Hubspot, and other editing software.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
Freelance Web Developer
Upwork.com
01.2020 - 08.2023
- Maintained ongoing communication with clients throughout the development process to meet project requirements and expectations.
- Pulled from PHP, SQL, JavaScript, and other back-end library knowledge to bolster programming resources.
- Maintained up-to-date knowledge of emerging trends in web development technology through continuous learning opportunities.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, and JSON coding.
Web Developer Instructor
Digiarno Institute
07.2022 - 06.2023
- Designed and delivered curriculum for web development courses, covering frontend and backend technologies.
- Conducted lectures, workshops, and hands-on coding sessions to facilitate learning.
- Mentored students, providing guidance on coding best practices and problem-solving techniques.
IT Assistant
StoneShed BPO
03.2021 - 06.2022
- Developed user-friendly IT solutions for improved staff productivity.
- Reduced costs by negotiating favorable contracts with technology vendors and service providers.
- Assisted in the development of custom applications tailored to specific departmental needs, resulting in increased efficiency.
- Diagnosed and troubleshot hardware, software and network issues.
- Assisted in network maintenance, ensuring smooth connectivity for all users.
- Trained new employees on company-specific software applications, facilitating faster integration into work processes.
- Collaborated with cross-functional teams on various projects, fostering a positive working environment that encouraged knowledge sharing.
- Responded to queries on phone, via email or through IT ticketing system.
- Implemented data backup strategies to safeguard critical company information.
- Ensured seamless business operations by providing round-the-clock technical support during crucial periods or events.
- Evaluated emerging technologies for potential implementation within the organization to drive innovation and growth.
- Collaborated with IT team to successfully complete large projects within strict deadlines.
- Conducted regular security audits to identify vulnerabilities and improve overall system protection.
- Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
- Ensured accurate record-keeping for all IT assets, aiding efficient planning for future investments.
- Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.
- Conducted monthly reviews of existing systems to identify areas requiring improvements or updates.
- Enhanced system efficiency by identifying and rectifying software issues.
- Optimized hardware performance through regular maintenance checks and upgrades when necessary.
- Streamlined communication channels through the installation and configuration of VoIP systems.
- Created comprehensive documentation on company-wide IT procedures, reducing user error occurrences.
Junior IT Assistant
Overstep BPO
02.2021 - 05.2022
- Reduced costs by negotiating favorable contracts with technology vendors and service providers.
- Developed user-friendly IT solutions for improved staff productivity.
- Assisted in the development of custom applications tailored to specific departmental needs, resulting in increased efficiency.
- Diagnosed and troubleshot hardware, software and network issues.
- Streamlined communication channels through the installation and configuration of VoIP systems.
- Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
- Created comprehensive documentation on company-wide IT procedures, reducing user error occurrences.
- Ensured seamless business operations by providing round-the-clock technical support during crucial periods or events.
- Collaborated with IT team to successfully complete large projects within strict deadlines.
- Ensured accurate record-keeping for all IT assets, aiding efficient planning for future investments.
- Implemented data backup strategies to safeguard critical company information.
- Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.
- Conducted monthly reviews of existing systems to identify areas requiring improvements or updates.
- Conducted regular security audits to identify vulnerabilities and improve overall system protection.
- Played a key role in successful office relocation by coordinating IT equipment transfer and setup.
- Evaluated emerging technologies for potential implementation within the organization to drive innovation and growth.
- Collaborated with cross-functional teams on various projects, fostering a positive working environment that encouraged knowledge sharing.
- Enhanced system efficiency by identifying and rectifying software issues.
Customer Service Specialist
Errands Services
12.2019 - 01.2021
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Sought ways to improve processes and services provided.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Responded proactively and positively to rapid change.
Customer Service Specialist
Overstep BPO
03.2019 - 11.2019
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Implemented and developed customer service training processes.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Managed high call volume while maintaining a courteous and professional demeanor.
Education
Bachelor of Science - Software Engineering
SZABIST
06.2024
Certification - REACT JS Advance
META
09.2023
Certification - REACT JS Basic
META
05.2023
Skills
- HTML
- CSS
- Javascript
- React Js
- Front-End Development
- Responsive design
- Databases
- Node Js
- PHP
- WordPress
- Shopify
- WIX
- Web Security Practices
- Web Security
- IT Asset Management
- Information Security Policies
- IT Compliance
- IT Budgeting
- IT Risk Assessment
- Application support
- IT Infrastructure Planning
- Network Administration
- IT Security Management
- IT service delivery
- Information Security
- Customer Support
- Problem-Solving
- Hardware troubleshooting
- Project Management
- Budget Control
- Project Coordination
- Network Security
- Technical Support
- IT infrastructure proficiency
- Database Management
- Cloud Computing
- Programming Languages
- Network Architecture
- Cybersecurity
- System Integration
Languages
Urdu
Native language
English
Proficient
C2
Timeline
IT Assistant Manager
Bahria Town
05.2024 - Current
Web Developer
Fizteck Solutions Limited
06.2023 - Current
Web Developer Instructor
Digiarno Institute
07.2022 - 06.2023
IT Assistant
StoneShed BPO
03.2021 - 06.2022
Junior IT Assistant
Overstep BPO
02.2021 - 05.2022
Freelance Web Developer
Upwork.com
01.2020 - 08.2023
Customer Service Specialist
Errands Services
12.2019 - 01.2021
Customer Service Specialist
Overstep BPO
03.2019 - 11.2019
Certification - REACT JS Advance
META
Certification - REACT JS Basic
META
Bachelor of Science - Software Engineering
SZABIST
Similar Profiles
Zain Ul AbdeenZain Ul Abdeen
CCTV Operator at Bahria TownCCTV Operator at Bahria Town
Syed Raza AbbasSyed Raza Abbas
IT System Administrator at Bahria TownIT System Administrator at Bahria Town
Abdul Rauf KhanAbdul Rauf Khan
Design Engineer at Bahria Town (PVT) LTDDesign Engineer at Bahria Town (PVT) LTD