Hi, I’m
Seongwon Kim
Tour Operator
Reykjavik
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
years of professional experience
5
years of post-secondary education
2
Certificates
3
Languages
Work History
Aozora Tour Center
Senior Tour Operator
10.2023 - 02.2024
Job overview
- Negotiated favorable contracts with vendors and suppliers, reducing overall operational costs.
- Coordinated staff training programs focused on customer service skills development; improved overall guest satisfaction ratings through these efforts.
- Implemented innovative marketing strategies to attract new clients and increase brand visibility.
- Ensured compliance with relevant regulations regarding safety, licensing, and permits at all times during tours operation.
- Oversaw daily operations, maintaining high standards of service and addressing any issues promptly.
CAST Co., Ltd.
Airport Information Service
07.2023 - 10.2023
Job overview
- Conducted comprehensive research for clients'' requests, delivering relevant and valuable information that met their needs.
- Developed informational materials such as brochures and guides to better inform patrons about available services and resources.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries, ensuring a positive experience for all patrons.
Japan Line
Tour Operator
04.2019 - 10.2023
Job overview
- Enhanced customer satisfaction by providing personalized travel itineraries and recommendations.
- Contributed positively to the work environment by fostering a collaborative atmosphere among team members.
- Developed creative solutions to address unforeseen challenges or disruptions during client trips.
JRC
Tour Operator
03.2017 - 02.2018
Job overview
- Collaborated with team members on special projects such as themed tours or promotional events.
- Increased repeat business through excellent customer service, attention to detail, and timely communication.
- Developed strong relationships with vendors, securing competitive rates and attractive packages for clients.
Education
The Cyber University of KoreaSeoul, South Korea
Bachelor of Engineering from Design Engineering
03.2020 - 08.2022
Hokkaido College of High TechnologyEniwa, Hokkaido, Japan
Diploma from Japanese Language
04.2016 - 03.2017
Myongji CollegeSeoul, South Korea
Associate of Arts from Beauty Art
02.2012 - 02.2014
Skills
Strong Organization
Cross-cultural understanding
Tour planning expertise
Tourism Management
Group Tours
Individual and Personal Tours
Budgeting and finance
Travel industry experience
Travel recommendations
Certification
Japanese-Language Proficiency Test N1
Timeline
Senior Tour Operator
Aozora Tour Center
10.2023 - 02.2024
Airport Information Service
CAST Co., Ltd.
07.2023 - 10.2023
TOEFL Essentials 9.5
04-2022
The Cyber University of Korea
Bachelor of Engineering from Design Engineering
03.2020 - 08.2022
Tour Operator
Japan Line
04.2019 - 10.2023
Tour Operator
JRC
03.2017 - 02.2018
Japanese-Language Proficiency Test N1
12-2016
Hokkaido College of High Technology
Diploma from Japanese Language
04.2016 - 03.2017
Myongji College
Associate of Arts from Beauty Art
02.2012 - 02.2014