Sebastian Sava
Iasi
Summary
Enthusiastic, self-motivated, and responsible individual who thrives in both team-oriented and independent work environments. Strong listening, communication, and analytical skills contribute effectively to collaborative efforts and excel in individual tasks. Creative mindset approaches challenges with a fresh perspective and embraces new opportunities with enthusiasm.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Architect for Network
ATOS
04.2024 - Current
- As an IT Business Architect specializing in managing the IT network within the company, my role involves gathering and implementing network infrastructure solutions that align with the organization's business objectives.
- I am responsible for assessing current network capabilities, identifying areas for improvement, and collaboration with cross-functional teams, such as IT operations, security, and software development to ensure seamless integration of network solutions across the company. Developing and maintaining IT architecture frameworks and models to guide decision-making.
- Overall, my job plays a crucial role in bridging the gap between business needs and IT solutions within an IT company.
Service Manager
ATOS Iaşi
12.2021 - 03.2024
- As a Service Manager I am responsible end to end for all Business IT services assigned. Covering the application service management, ensuring at all times high availability of the systems, quality and seamless operation. This includes incident, change and request management.
- Acting as a single point of contact for communication between customer and relevant technical team, and vendors.
- Collaborates with technical team for improving and daily operations.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
Problem & Asset Management Operations Lead
SCC Services Romania Iaşi
12.2020 - 11.2021
- Creating an inspiring team environment with an open communication culture
- Setting clear team goals
- Delegating tasks and setting deadlines
- Monitoring team performance. Motivating team members
- Recognizing high performance and rewarding accomplishments.
- Mentored new employees on procedures and policies to maximize team performance.
Problem Manager
SCC Services Romania Iaşi
10.2019 - 11.2020
- Responsible for detecting potential problems and helping businesses avoid them.
- Developed and maintained a knowledge base of known issues, contributing to quicker diagnosis and resolution of reported problems.
- Led change management initiatives as part of the problem resolution process, minimizing negative impacts on business operations.
- Maintained accurate records of all problems within the organization's IT environment, ensuring full visibility into historical data when required for analysis or audits purposes.
Problem Analyst
SCC Services Romania Iaşi
08.2018 - 09.2019
- Analyze recurring Incidents for areas of improvement and help develop a plan to implement
- Investigate assigned Problem Records
- Work cross organizationally to ensure problems are solved promptly and effectively
- Create Excel reports for Managers to show the statistics and area of concerns
Bank Teller
BRD - Groupe Societe Generale Iaşi
11.2014 - 12.2016
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Processed customer transactions promptly, minimizing wait times.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
Statistical Reviewer
Romanian Statistics Department
03.2011 - 12.2012
- My role was to create and maintain a database for agricultural census and population census
Education
Law
Mihail Kogalniceanu University
Iasi, IS2014
Public Administration
Stefan Lupascu University
Iasi, IS2012
Skills
- Customer service
- Organizational skills
- Communication
- Teamwork
- Problem-solving
- Management
- New Employee Hiring
- Employee Training and Development
- Computer skills
- Microsoft excel
- Documentation and Reporting
- Microsoft Word
Certification
- Situational Leadership: Building Leaders
- Situational Coaching
Languages
Romanian
First Language
English
Proficient
C2
Timeline
Business Architect for Network
ATOS
04.2024 - Current
Service Manager
ATOS Iaşi
12.2021 - 03.2024
Problem & Asset Management Operations Lead
SCC Services Romania Iaşi
12.2020 - 11.2021
Problem Manager
SCC Services Romania Iaşi
10.2019 - 11.2020
Problem Analyst
SCC Services Romania Iaşi
08.2018 - 09.2019
Bank Teller
BRD - Groupe Societe Generale Iaşi
11.2014 - 12.2016
Statistical Reviewer
Romanian Statistics Department
03.2011 - 12.2012
Law
Mihail Kogalniceanu University
Public Administration
Stefan Lupascu University
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