Sara Dís Sigurgeirsdóttir
Student
Selfoss
Summary
Adept at elevating customer experiences, I leveraged my call center expertise and innovation at Ísbúð Huppa to significantly enhance satisfaction levels. By optimizing workforce management and fostering a culture of creativity, I achieved high customer ratings, demonstrating exceptional brand awareness and collaborative skills without exceeding a 55-word limit.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Shift Manager
Ísbúð Huppa
04.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Facilitated seamless handovers between shifts to maintain an organized and efficient workspace.
- Achieved consistently high customer satisfaction ratings by maintaining a strong focus on quality service delivery.
- Optimized staffing levels during peak periods to ensure adequate coverage without compromising on service quality.
Customer Service Employee
Dominos Pizza
12.2022 - 06.2023
- Supported team members in achieving collective goals, fostering a collaborative work environment.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Customer Service Employee
Bæjarís
08.2021 - 12.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Assisted management in devising strategies for enhancing overall team performance and employee morale within the department.
- Maintained detailed records of customer interactions, ensuring accurate account information for future reference.
- Provided comprehensive product knowledge during interactions with customers, promoting informed decision-making processes among clients.
Education
Open Line -
Fjölbrautaskóli Suðurlands
Selfoss, Iceland 08.2022 - Current
No Degree -
Sunnulækjaskóli
Selfoss, Iceland 05.2001 -
Skills
Call center experience
Brand Awareness
Workforce Management
Innovation and Creativity
Customer service skills
Languages
Icelandic
Native language
English
Advanced
C1
Additional Information
Near-native proficiency in English (reading, speaking, listening and writing).
Hobbies
I have a desire for nature and mountain climbing, its one of my favorite things to do with my family. I have a very creative mind and many good ideas, I have always been interested in interior design, architecture and fashion. The perfect way to end the day in my opinion is writing about it in my journal, to get all those feeling out before i go to sleep is so calming and peaceful.
Timeline
Customer Service Shift Manager
Ísbúð Huppa
04.2023 - Current
Customer Service Employee
Dominos Pizza
12.2022 - 06.2023
Open Line -
Fjölbrautaskóli Suðurlands
08.2022 - Current
Customer Service Employee
Bæjarís
08.2021 - 12.2022
No Degree -
Sunnulækjaskóli
05.2001 -
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