Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Saifullah Bhatti

Islamabad

Summary

Experienced Account Manager specializing in designing, managing, and integrating technical solutions for customers. Proficient in AWS, Azure, Docker, .NET, and SQL. Dedicated to delivering top-notch technical support and fostering positive relationships with Enterprise customers and stake holders. Skilled in developing efficient and scalable solutions to address business requirements.

Overview

8
8
years of professional experience

Work History

Designated Support Engineer

MOTIVE
04.2025 - Current
  • Serve as the primary technical point of contact for key enterprise accounts, ensuring rapid resolution of complex issues.
  • Manage escalations from troubleshooting to root cause analysis and resolution, exceeding customer expectations on response time and quality.
  • Build strong relationships with technical stakeholders, collaborating with Customer Success Managers to proactively address needs.
  • Document and escalate product issues to Engineering while advocating for customer-driven enhancements.
  • Develop and refine account-specific SOPs, ensuring alignment across internal teams (including Tier-3) and customers.
  • Analyze trends to preempt risks, identify education gaps, and improve customer experience.
  • Partner with Product, CS, and Engineering teams to mitigate risks during releases and critical business periods.

Client Services and Enablement Engineer

Alachisoft
11.2022 - 04.2025
  • Investigate and resolve complex cloud environment issues, providing tailored remote support to clients in both individual and group settings, responsible for over 100 enterprise accounts.
  • Quickly adapt to new technologies to meet urgent business needs, ensuring impactful solutions are implemented efficiently.
  • Manage Severity 2 incidents across both on-premise and cloud platforms, delivering prompt resolutions to facilitate service recovery and providing comprehensive Root Cause Analysis (RCA) for Severity 1 and Severity 2 issues, along with actionable next steps and strategies to prevent recurrence.
  • Collaborate with architects and engineers to design and implement effective solutions for clients, incorporating feature requests and enhancements using AWS, Azure, Kubernetes, and Docker to meet specific requirements.
  • Create training materials and documentation for customers, empowering them to leverage solutions effectively.
  • Develop and implement automated scripts for customer deployments, streamlining processes and improving efficiency.
  • Serve as a Solutions Engineer, leveraging expertise in .NET, Kubernetes, Azure, and NCache to architect scalable technology solutions that drive business growth and operational efficiency.

Associate Cloud Engineer

CodeIO
01.2022 - 12.2022
  • Served as a Cloud Engineer, responsible for deploying applications in both on-premises environments and Azure.
  • Collaborated closely with product development teams to optimize and streamline deployment processes.
  • Designed flexible and scalable solutions to ensure high availability and robustness of applications.

Universal Claims Specialist

IBEX Global
11.2017 - 08.2018
  • Worked as a Universal Claims Specialist at ibex Global, managing claims for SquareTrade with a focus on customer satisfaction and efficiency.
  • Efficiently processed claims by assessing specific issues for each item, providing tailored resolutions that addressed customer needs.
  • Maintained a high level of customer satisfaction by delivering prompt and effective support, actively listening to customer concerns, and providing clear communication throughout the claims process.
  • Analyzed claim trends and provided feedback to management for process improvements, contributing to enhanced operational efficiency.

Education

Bachelor of Science - Computer Science

Bahria University
Islamabad
07-2022

Skills

  • NET
  • Microsoft SQL Server
  • Python
  • Docker
  • AWS
  • Azure
  • Discord
  • Zendesk
  • Pipedrive
  • Google Suite
  • PowerShell
  • SalesForce

Languages

English
Advanced (C1)
Urdu
Bilingual or Proficient (C2)

Timeline

Designated Support Engineer

MOTIVE
04.2025 - Current

Client Services and Enablement Engineer

Alachisoft
11.2022 - 04.2025

Associate Cloud Engineer

CodeIO
01.2022 - 12.2022

Universal Claims Specialist

IBEX Global
11.2017 - 08.2018

Bachelor of Science - Computer Science

Bahria University

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Saifullah Bhatti