Saeed Ahmed
Senior Operation Analyst
Islamabad
Summary
Detail-oriented and results-driven Senior Operations Analyst with over 6 years of experience in financial operations, data analysis, and risk management. Specializes in managing chargebacks, client onboarding, reconciliations, and ensuring compliance within the payments sector. Skilled in analyzing large datasets, conducting User Acceptance Testing (UAT), and optimizing payment processing systems. Proven ability to collaborate with cross-functional teams to drive strategic decisions, improve operational efficiency, and consistently deliver high-quality results.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Senior Operations Analyst
InnRoad
03.2024 - Current
- Collaborate with the sales team to evaluate prospective clients' merchant statements and provide competitive rate proposals.
- Onboard new merchants to the innRoad Payments platform, conducting thorough risk assessments to validate each merchant's risk profile.
- Handle chargeback cases, collecting and submitting relevant evidence for dispute
resolution. - Procure, configure, and ship payment devices tailored to merchant requirements.
- Review daily account activity to identify potential 'red flag' behaviors and anomalous transactions on the innRoad Payments platform.
- Maintain and evolve a comprehensive set of risk and compliance guidelines for card processing products.
- Act as the primary contact for merchants when anomalies arise, gathering additional information and resolving issues.
- Perform weekly and monthly analyses to assess the success of the payments platform, presenting findings to the leadership team.
- Serve as the subject matter expert and key point of contact for all departments regarding the innRoad Payments platform.
Senior Operations Officer
Zindigi
02.2023 - 03.2024
- Managed payroll disbursement and maintained payroll records for corporate clients.
- Conducted monthly bank reconciliations to ensure accuracy of financial statements.
- Oversaw the preparation of invoices and statements, ensuring compliance with billing objectives.
- Resolved customer disputes and inquiries related to invoicing and billing processes.
- Performed weekly data analysis, statistics, and reconciliations of billings with accounts.
- Investigated and resolved internal data and performance-related queries.
- Monitored data feeds, ensuring accurate categorization and reporting.
- Addressed corporate client complaints including ATM withdrawal issues, wallet statements, and transaction discrepancies.
- Managed corporate loan disbursement processes and maintained detailed records.
- Monitored account opening requests (Level 2 & Minor Gen Z accounts) and authorized as per SOP (KYC, EDD).
- Monitored and resolved IBFT stuck transactions and cashback reports on a daily basis.
Data and Operations Analyst
Nemesis Asset Management LLP
06.2022 - 02.2023
- Maintained and updated the portfolio management system, ensuring data accuracy and timely updates.
- Provided statistical analysis and weekly reports to the COO, delivering actionable insights as required.
- Investigated and resolved internal data and performance-related queries.
- Monitored data feeds and maintained accurate data categorization, compiling spreadsheets based on operational activities.
- Oversaw the opening of new accounts, ensuring compliance with KYC modules and regulatory standards.
- Matched and settled trades across multiple asset classes, including equities, fixed income, and derivatives (futures, credit default swaps, interest rate swaps) in US, UK, Europe, and Far East markets.
- Managed transaction booking and processing, maintaining data accuracy within the system.
- Conducted reconciliation of stock and cash positions for funds and HNWI managed accounts, including corporate actions and portfolio reconciliation.
- Updated stock prices using Bloomberg and resolved queries raised by the Front Office.
- Assisted in month-end processes, ensuring the timely and accurate closing of accounts.
Data Researcher 3, Private Equity and Investment A
S&P Global Market Intelligence
02.2022 - 06.2022
- Collated, analyzed, and extracted high-quality data, ensuring accurate entry into work tools according to guideline specifications.
- Participated in User Acceptance Testing (UAT) for new and existing PE functionalities, reviewing user stories to validate functionality.
- Planned, executed, and controlled projects, taking end-to-end accountability to ensure timely delivery with quality and excellence.
- Consistently met individual and team targets, contributing to the overall performance and growth of the department.
- Proposed new data collection methods and product enhancements for content sets, improving operational efficiency.
- Worked on ad hoc projects, ensuring timely completion while maintaining high standards of quality.
- Reviewed feedback on tasks to maintain a 0% error rate, contributing to process refinement for improved accuracy.
- Responded to client department queries and requests, collecting and reporting data to generate audits and facilitate business decisions.
- Performed comprehensive analysis of internal and external data, recommending solutions to complex business problems.
- Applied advanced analytical methods to assess factors impacting growth and profitability of product and service offerings.
- Provided technical support and troubleshooting for the team, creating technical expertise within the department.
Data Researcher 1,Key Development and Events
S&P Global Market Intelligence
07.2018 - 02.2022
- Collected essential intelligence and extract useful data of both financial and non-financial nature tracked by the Key Developments and Events department.
- Keeping up-to-date in the knowledge of content sets and building industry knowledge.
- Being the primary source of data gathering, I am routing that particular data to the respective departments after extracting useful information.
- Responded to queries and requests from various client departments to collect data in a timely manner, updating maintaining and running reports to generate useful audits for my department and providing input and ideas for new collection methods and product improvements related to the covered data.
- Troubleshooting problems or issues and providing substantial feedback to co-workers and building.
- Maintained relationships with contacts from other departments to actively track information on the
covered content sets. - Created plans and communicated deadlines to the team for ensuring projects completion within
defined SLAs
Education
Master of Science - Finance
Bahria University
Islamabad, Pakistan 09.2019 - 01.2022
Bachelor of Science - Finance And Accounting
Comsats University
Islamabad 09.2014 - 06.2018
Skills
- Key Competencies
Chargeback Management: Expertise in managing and resolving chargebacks, gathering evidence, and dispute resolution
Risk Management & Compliance: Experienced in conducting risk assessments and maintaining compliance guidelines
Payments Handling: Knowledgeable in card processing, merchant onboarding, and payment reconciliation
Client Support: Adept at resolving client disputes and providing technical support
Bank Reconciliation: Skilled in monthly and weekly reconciliation of accounts and transactions
Data Analysis: Proficient in analyzing large datasets to extract actionable insights, optimize operational efficiency, and support data-driven decision-making across financial operations
- Technical Tools
Power BI
Microsoft Excel
Stripe
Bloomberg
Freshdesk
Languages
Urdu, English
Native language
Timeline
Senior Operations Analyst
InnRoad
03.2024 - Current
Senior Operations Officer
Zindigi
02.2023 - 03.2024
Data and Operations Analyst
Nemesis Asset Management LLP
06.2022 - 02.2023
Data Researcher 3, Private Equity and Investment A
S&P Global Market Intelligence
02.2022 - 06.2022
Master of Science - Finance
Bahria University
09.2019 - 01.2022
Data Researcher 1,Key Development and Events
S&P Global Market Intelligence
07.2018 - 02.2022
Bachelor of Science - Finance And Accounting
Comsats University
09.2014 - 06.2018
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