PIETRO DE SANTIS
Summary
Skilled professional with sixteen years experience in Hospitality industry and business administration.
Friendly,Honest,Motivated,Enthusiastic reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers.
Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner.
Skilled at training employees,supervisor staff on effective sales methods,team leader with strong organizational skills.
Proficient in developing strategies to maximise sales and productivity while minimizing costs.
Ready to help company goals.
Overview
19
19
years of professional experience
Work History
Food Court Supervisor
Vitalia's De Gustibus
Cairns, QLD, Australia
06.2023 - 06.2024
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Collaborated with the owner to achieve overall operational goals, contributing to store success.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Observed quality assurance standards to optimize freshness of deli products.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
- Monitored food inventory and supplies to prevent waste.
Waiter/Floor Supervisor
"IO ESCO" Italian Restaurant
Gold Cost, QLD, Australia
11.2021 - 06.2023
- make sure to deliver the best standard of service,the attention to detail and satisfying all the guess request;
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Improved customer satisfaction through personalized attention and expert guidance on wine selection.
Section Waiter
Gusto's
04.2021 - 11.2021
- Met with chef to review daily specials and menu changes.
- Managed table sections efficiently, ensuring timely food delivery and accurate order placements.
- Provided excellent service during high-volume shifts, maintaining professionalism under pressure.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Section Waiter
"TARTUFO" Italian Restaurant"
10.2020 - 04.2021
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with kitchen staff to accommodate special dietary requests and allergy concerns.
- Promoted a positive team environment by collaborating closely with colleagues to manage workload efficiently.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Section Waiter
Ricky's Restaurant
Noosa, Australia
03.2019 - 09.2020
- Trained new servers on restaurant policies and procedures.
- Informed customers about daily and seasonal specials.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Hospitality Services Manager
Hippodrome Casino
02.2016 - 02.2019
- Trained new employees, demonstrating best methods for serving clients productivity and profitability with quality workers.
- Increased customer service ratings significantly through personable service,effective menu presentation, and knowledge of specials.
- Improved overall revenue growth through upselling techniques, personalized services, and targeted promotions for guests,
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Contributed to team success by consistently supporting fellow staff members, sharing knowledge, and offering assistance when needed.
- Supervised food presentation and plating to enhance visual appeal.
- Collaborated with kitchen staff to ensure timely delivery of food orders while maintaining high-quality standards.
- Coordinated staff schedules to ensure adequate coverage during busy periods without sacrificing quality of service or employee satisfaction.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Increased wine sales by effectively communicating the unique characteristics and flavor profiles of various wine selections.
- Enhanced customer experiences by providing personalized wine recommendations based on individual preferences and meal choices.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
Waiter
"Pizza Express"
02.2011 - 10.2015
- Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
Head Waiter
Grand Hotel Villa Castagnola
09.2008 - 12.2010
- I worked on the preparation and service of breakfast, lunch and dinner, also all the cleaning duty,
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Passionate about learning and committed to continual improvement.
- Successfully managed large groups during busy periods, quickly adapting to changing circumstances while maintaining composure under pressure.
Hotel Attendant
Park Hotel Dei Sibaritidi
01.2007 - 09.2008
- Served food and beverages promptly with focused attention to customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Provided support to front desk staff during peak hours, resulting in shorter wait times for guests.
- Participated in ongoing training sessions to stay current on industry trends and best practices.
- Coordinated with maintenance team to address any necessary repairs or improvements in guest rooms or common areas.
- Self-motivated, with a strong sense of personal responsibility.
School Apprenticeship
IL CHIOSCO
01.2005 - 06.2007
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Analyzed problems and worked with teams to develop solutions.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Certificate - Business Management III
Mercury College
Sydney, NSW01.2021
Certificate II - Wine & Spirit
WSET
London,UK05.2017
Graduate Diploma in Hospitality - Hospitality Management
Hospitality Service,Managnent...IPSSAR
Italy07.2008
Skills
- Italian Diploma in Hospitality-Tourism
- Hospitality and Accommodation
- Conflict and Complaint Resolution
- Wine and Liquor Service
- Customer Service and Rapport
- Transactions and Cash Handling
- Safe Alcohol Service
- Dining Room Organization
- Upselling Techniques
- Safety and Sanitation
- Wine Service
- Wine Knowledge
- Wine Pairings
- Front-of-house display creation
- Staff Training
- High-volume dining
- Relationship Management
- Professional Appearance
- Special Requests and Substitutions
- Table Monitoring and Turnover
- Strong multitasking
- Food Safety Standards
- Reliable and Responsible
- Beverage Preparation
- Menu presentation and Food and Beverage Upselling
- Hospitality service expertise
- Banquet Coordination
- Cool Under Pressure
- Fine Dining
- Decision-Making
- VIP support
- Fluent in English
- Teamwork and Collaboration
- Customer Relations
- Multitasking
- Flexible and Adaptable
- Coordinate and manage stock take
Languages
Italian
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Timeline
Food Court Supervisor
Vitalia's De Gustibus
06.2023 - 06.2024
Waiter/Floor Supervisor
"IO ESCO" Italian Restaurant
11.2021 - 06.2023
Section Waiter
Gusto's
04.2021 - 11.2021
Section Waiter
"TARTUFO" Italian Restaurant"
10.2020 - 04.2021
Section Waiter
Ricky's Restaurant
03.2019 - 09.2020
Hospitality Services Manager
Hippodrome Casino
02.2016 - 02.2019
Waiter
"Pizza Express"
02.2011 - 10.2015
Head Waiter
Grand Hotel Villa Castagnola
09.2008 - 12.2010
Hotel Attendant
Park Hotel Dei Sibaritidi
01.2007 - 09.2008
School Apprenticeship
IL CHIOSCO
01.2005 - 06.2007
Certificate - Business Management III
Mercury College
Certificate II - Wine & Spirit
WSET
Graduate Diploma in Hospitality - Hospitality Management
Hospitality Service,Managnent...IPSSAR
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