Computer
Paulina Koziorowska
Food And Gastronomic Services Technician
Selfoss,SFA
Summary
Led change initiatives at Hostel Selfoss, enhancing collaboration and decision-making, and boosted sales at BP Petrol Station through technical expertise and influence. At Subway, I quickly learn Icelandic to communicate with customers, ensure fast service, maintain hygiene, and adhere to product safety regulations.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Assistant Leader
Subway
2024.12 - 2025.03
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained confidentiality of company information.
Change Management Lead
Hostel Selfoss
2022.06 - 2024.08
- Led change project teams, providing clear guidance on roles, responsibilities, goals, timelines, and expected outcomes.
- Built strong relationships with cross-functional teams, fostering collaboration and streamlined decision-making throughout change initiatives.
- Provided courteous and knowledgeable front desk and reception duties, cultivating positive customer relations.
- Knowledge of the program: Booking.com, GoDo Property.
- Keeping rooms, corridors, bathrooms, and kitchens clean.
Cleaning Crew Member
Dagar
2021.08 - 2022.01
- Hotel cleaning, via the Dagar cleaning company.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
Cleaning Crew Member
Dagar
2018.12 - 2021.01
- Enhanced facility cleanliness by performing thorough daily cleaning routines.
- Enhanced warehouse cleanliness by implementing efficient cleaning techniques and schedules.
- Worked alongside other cleaners to complete jobs in corporate office buildings: school, kindergarten, state-owned facilities, museum, ferry ship, etc.
Cleaning Crew Member
Hotel Selfoss
2018.09 - 2018.11
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Seller
BP Petrol Station
2018.01 - 2018.08
- Developed customized solutions for clients'' unique needs, resulting in improved satisfaction and loyalty.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
Education
No Degree - Icelandic Language Course 1
Fraedslunetid
Selfoss 2022.09 - 2022.11
High School Diploma -
Zespół Szkół Rolniczych Im.W.Witosa
Ostróda 2013.09 - 2017.04
Skills
- Technical acumen
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Multitasking
- Decision-Making
- Self Motivation
- Attention to Detail
- Organizational Development
- Influencing skills
- Organizational Skills
- Analytical Thinking
- Marketing strategy
Software
Work programs
Microsoft program
Interests
Photography
Cosmetics
Skin care
Travel
Cooking
Looking for cooking inspiration
Computer games
Timeline
Assistant Leader
Subway
2024.12 - 2025.03
No Degree - Icelandic Language Course 1
Fraedslunetid
2022.09 - 2022.11
Change Management Lead
Hostel Selfoss
2022.06 - 2024.08
Cleaning Crew Member
Dagar
2021.08 - 2022.01
Cleaning Crew Member
Dagar
2018.12 - 2021.01
Cleaning Crew Member
Hotel Selfoss
2018.09 - 2018.11
Seller
BP Petrol Station
2018.01 - 2018.08
High School Diploma -
Zespół Szkół Rolniczych Im.W.Witosa
2013.09 - 2017.04