OVIDIU CRACIUNESCU
Restaurant Supervisor
Reykjavik,RKV
Summary
Professional and prepared restaurant management professional with robust experience in ensuring efficient operations and high-quality customer service. Strong focus on team collaboration and adapting to dynamic needs to achieve optimal results. Skilled in staff training, inventory management, and conflict resolution. Known for reliability, effective leadership, and fostering positive work environment.
Overview
27
27
years of professional experience
4
4
Languages
Work History
Bar Supervisor
Vox Restaurant and Bar, Hilton Nordica
05.2025 - Current
- Completed bar opening and closing procedures.
- Assisted in recruiting high-quality staff members, conducting interviews and onboarding processes.
- Boosted sales through the development of innovative cocktail menus and promotional events.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Reduced waste and costs by optimizing inventory management and beverage ordering processes.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
Restaurant Supervisor
Geiri Smart, Canopy Hilton
04.2024 - 05.2025
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Enhanced customer satisfaction with prompt and courteous service, addressing complaints effectively.
Waiter
Geiri Smart ,Canopy Hilton
10.2023 - 04.2024
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Promoted specials or upsold items to increase average check amount.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Sales Specialist
Photoland D.o.o.
12.2009 - 01.2023
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
Assistant restaurant manager Portofino
Explorer of the Seas, Adventure of the Seas, Liberty of the Seas RCCL
10.2004 - 03.2009
- Helping the restaurant manager with the day to day service
- Making sure each waiter is ready for the service and all the side jobs are done according to the company standards
- Making sure the restaurant is ready for US Public Health and US Coast Guard inspections
Assistant restaurant manager
Chops grill at Enchantment of the Seas, RCCL
03.2006 - 09.2006
Waiter Portofino specialty restaurant
Explorer of the Seas, RCCL
05.2004 - 10.2004
- Making sure the guest receive an outstanding service
- Taking, delivering food and wine orders
- Table service( Cesar salad, debone the fish, cleaning the lobster tale)
- Preparing the specialty coffees
- Preparing the check - Pos system
Assistant Windjammer supervisor
Enchantment of the Seas, RCCL
08.2003 - 05.2004
- In charge of 20 to 30 assistant waiters
- Assigning stations, making schedule for each assistant waiter
- Making sure the company standards are followed
- Working with the galley team in preparing and serving the food
- Set up the buffet for breakfast, lunch, afternoon tea, dinner and midnight snack
- Making sure the side jobs are done
- Dealing with guest complains are resolving them
Captain Waiter
Enchantment of the Seas, RCCL
02.2001 - 08.2003
- Additionally to regular guest station, 10-22 guests I was serving the Captain and his guests 10-14 pax
- Making sure the service standards are followed
- Regular guests and Captain's guests receive the same above and beyond service
Waiter
Enchantment of the Seas, RCCL
08.1999 - 02.2001
- In charge of the assign station of 10 to 20 guests per sitting
- Taking orders, delivering the food
- Taking and serving wine orders
- Making sure the guest satisfaction is achieved
- Set up and cleaning the station
Assistant waiter
Enchantment of the Seas, RCCL
04.1999 - 08.1999
- Assisting the waiter in delivering a excellent service to our guest
- Cleaning the assign station-18 to 24 guests per sitting
- Serving bread, drinks and passing the dressing
- Washing the cutlery
- Set up and cleaning the station
Caffe attendant
Enchantment of the Seas, Royal Caribbean Cruise Line
06.1998 - 02.1999
- In charge of providing a great service to our guest in the Windjammer cafe
- Cleaning the assign station
- Delivering drinks
- Assisting guest with inquiries
Education
Bachelors degree - Tourism
American University of Tourism And Management
Brasov05.1998
Skills
Effective Time Management
Customer service
Customer relationship building
Ability to Multitask
Fast Learner
Adaptability
Customer Service
Ability to Work Under Pressure
Ability to Work in a Team
Communication
Upselling strategies
Schedule management
COURSES
- Crowd management, RCCL/NYFD June 1998 — September 2009
- CPR ,Heimlich maneuver and first aid, RCCL/NYFD June 1998 — September 2009
- Fire fighting, RCCL/NYFD/US Coast guard June 1998 — September 2009
- Waste management, RCCL June 1998 — September 2009
- Food and drinks safety, RCCL/USPH June 1998 — September 2009
- Chemical safety, RCCL June 1998 — September 2009
- Life raft and lifeboat training, RCCL/US Coast Guard June 1998 — September 2009
Timeline
Bar Supervisor
Vox Restaurant and Bar, Hilton Nordica
05.2025 - Current
Restaurant Supervisor
Geiri Smart, Canopy Hilton
04.2024 - 05.2025
Waiter
Geiri Smart ,Canopy Hilton
10.2023 - 04.2024
Sales Specialist
Photoland D.o.o.
12.2009 - 01.2023
Assistant restaurant manager
Chops grill at Enchantment of the Seas, RCCL
03.2006 - 09.2006
Assistant restaurant manager Portofino
Explorer of the Seas, Adventure of the Seas, Liberty of the Seas RCCL
10.2004 - 03.2009
Waiter Portofino specialty restaurant
Explorer of the Seas, RCCL
05.2004 - 10.2004
Assistant Windjammer supervisor
Enchantment of the Seas, RCCL
08.2003 - 05.2004
Captain Waiter
Enchantment of the Seas, RCCL
02.2001 - 08.2003
Waiter
Enchantment of the Seas, RCCL
08.1999 - 02.2001
Assistant waiter
Enchantment of the Seas, RCCL
04.1999 - 08.1999
Caffe attendant
Enchantment of the Seas, Royal Caribbean Cruise Line
06.1998 - 02.1999
Bachelors degree - Tourism
American University of Tourism And Management
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