Oana - Andreea Dima
Iasi
Summary
Offering broad experience in human resources analysis, specializing in employee relations and recruitment. Possess strong skills in data interpretation, policy development, and strategic planning. Have made substantial contributions to previous workplaces by improving HR systems and processes for efficiency and accuracy. Show an ability to work collaboratively with teams while maintaining focus on achieving business objectives.
Overview
16
16
years of professional experience
Work History
Analyst - HR
Conduent Inc.
Iasi
01.2023 - Current
- Collaborated with department heads to ensure a successful recruitment process.
- Worked with business partners and HR team members to identify and implement enhancements.
- Kept system in compliance with data security and privacy requirements by monitoring activities and correcting deficiencies.
- Scheduled or conducted new employee orientations.
- Coordinating interview schedules, ensuring all necessary data is gathered for successful interviews
- Utilizing ServiceNow (SNow) ticketing tool to efficiently manage recruitment-related requests
- Facilitating seamless communication between recruiters, candidates, and interview panels
- Managing and distributing relevant documentation to all involved parties
- Collaborating with other HR departments to ensure smooth processes
- Providing support and guidance to candidates, recruiters, and interviewers throughout the hiring process
- Contributed to improving the quality and efficiency of the recruitment process
Shift Supervisor
S.C. Vabro Retail SRL
Iasi
05.2022 - 01.2023
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Developed strategies for improving operational efficiency and customer service levels.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Collaborated with management to plan special events or promotions.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Identified areas of improvement within the department and implemented necessary changes.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
- Addressed any issues that arose during the shift in a proactive manner.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Patrolled work areas to inspect operations, identify concerns, and implement corrective actions.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Taught staff upselling techniques to meet revenue targets.
- Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
- Recruited, hired, and mentored new team members, working closely with human resources department.
- Supervised and led employees to maintain productivity and customer service levels.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Checked orders for quality and completeness.
- Managed daily workflow and scheduled staff for adequate coverage.
- Educated customers about offerings, promotions and pricing to boost sales.
- Evaluated employee performance, delivering individualized feedback and praise.
- Actively contributing to the growth of sales targets.
Sales Representative
S.C. Vabro Retail SRL
Iasi
01.2022 - 05.2022
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Conducted market research to identify potential customers and their needs.
- Analyzed customer feedback to improve products and services.
- Provided technical support for customers using the company's products or services.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Collaborated with other departments such as marketing, finance, logistics.
- Identified opportunities for cross-selling additional products and services.
- Managed inventory levels by ordering sufficient stock for each account.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Assisted in developing promotional materials such as flyers, brochures.
- Recommended changes in products and services based on customer feedback.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Prepared and delivered appropriate presentations on products and services.
- Negotiated deals and handled complaints or objections.
- Merchandising and organizing the store to enhance product visibility and sales.
- Providing expert advice and personalized assistance to customers.
- Receiving and verifying shipments to ensure accuracy and quality.
- Handling cash register transactions efficiently and accurately.
- Preparing accounting documents and reports.
Banking Financial Consultant
Gi Group
Iasi
09.2021 - 01.2022
- Developed and implemented strategies to help clients reach their financial goals.
- Advised clients on risk management, asset allocation, portfolio diversification, and tax planning strategies.
- Educated clients on financial concepts related to investing in order to increase their knowledge base.
- Responding to customer inquiries via phone for BRD Groupe Société Générale.
- Providing accurate information to clients via email/phone regarding their inquiries.
- Utilizing internal systems for verification and data management.
- Resetting banking applications and recovering client data.
- Verifying transactions upon client request.
- Blocking accounts and cards in cases of theft or loss of the bank card.
- Coordinating with relevant departments in cases of phishing or banking fraud.
- Responded promptly to inquiries from existing and prospective customers.
- Collaborated with colleagues across departments within the organization in order to ensure a smooth transition between stages of client service delivery.
Sales Representative
BDG SERVICE SRL
Iasi And Suceava
07.2020 - 09.2021
- Sales agent for an Orange subcontractor.
- Selling telecommunication services.
- Selling fixed TV and internet services (DTH and fiber optics), as well as voice subscriptions.
- Achieving monthly sales targets and ensuring customer loyalty by accurately presenting offers and guiding clients in choosing the services that best meet their needs.
- Providing support by identifying issues and offering solutions to retain customers.
- Printing and delivering contracts for the services purchased.
- Researched competitors' products, prices, and sales techniques.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Collaborated with other departments such as marketing, finance, logistics.
- Attended industry events such as conferences, seminars.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Organized client visits, presentations, product demonstrations and trade shows.
- Consistently achieving and surpassing monthly sales targets while ensuring customer loyalty by accurately presenting offers and guiding clients in choosing the best services.
Bartender
-
Malaga
03.2017 - 12.2019
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Attended regular training sessions to stay updated on new products or trends.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Tutor for Children With Disabilities -ADHD, Autism
Individual
Iasi
10.2011 - 04.2013
- Prepared and administered tests to assess student understanding of course material.
- Provided comprehensive feedback on student progress, including areas for improvement and successes.
- Demonstrated various teaching techniques to engage students in the learning process.
- Developed lesson plans tailored to the needs of each student.
- Monitored student performance on assignments and assessments throughout the year.
- Implementing tailored work programs that meet the child's needs, focusing on activities that foster cognitive and social skills development.
- Applied ABA (Applied Behavior Analysis) therapy and occupational therapy under the supervision of a certified therapist.
- Utilize reinforcement strategies to encourage desired behaviors and teach new skills.
- Collect and analyze data to track progress and adjust interventions as needed.
- Employ methods such as Discrete Trial Training (DTT) and Natural Environment Teaching (NET) to enhance learning.
- Implement the Picture Exchange Communication System (PECS) to facilitate effective communication for non-verbal or limited verbal children.
- Guide children through the phased approach of PECS, promoting spontaneous communication through picture exchanges.
- Support social interactions by encouraging the use of PECS in peer and caregiver interactions.
- Provide ongoing support and guidance to children, fostering a positive learning environment that enhances their confidence and skills.
Sales Representative
GlobalNet.SRL
Iasi
05.2008 - 08.2009
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Engage in effective merchandising and promotion of company services to enhance product visibility and sales.
- Execute marketing strategies to drive customer interest and engagement with the company's offerings.
- Perform basic accounting and primary management tasks to ensure accurate financial reporting and inventory control.
- Maintain organized records of transactions and manage stock levels to optimize operational efficiency.
- Analyzed customer feedback to improve products and services.
- Provided technical support for customers using the company's products or services.
- Maintained accurate records of all sales and prospecting activities.
- Created detailed reports on daily, weekly, and monthly sales activity.
Education
Professional Certificate - Human Resources Training
AJOFM Roman, Neamț
Roman07-2015
MBA - Applied Philosophy And Cultural Management
"Alexandru Ioan Cuza"University
Iasi07-2009
Bachelor of Philosophy - Philosophy And Political Sciences
"Alexandru Ioan Cuza" University
Iasi07-2007
High School Diploma -
"Roman Vodă" National College
Roman07-2004
Skills
- Succession Planning
- Employment law
- Diversity and Inclusion
- Labor Relations
- Retention Strategies
- Candidate Sourcing Methods
- Contract Negotiation
- Human Resources Training
- Interviewing techniques
- Recruitment
Affiliations
- Music Enthusiast: Passionate about rock and pop music; enjoy attending concerts and discovering new artists.
- Community Engagement: Actively involved in volunteer work, supporting children from the Roma community and those with motor disabilities.
- Continuous Learning: Committed to personal development through reading and pursuing new knowledge in various fields.
- Outdoor Activities: Enjoy hiking and exploring nature, promoting a healthy and active lifestyle.
Languages
Romanian
First Language
English
Upper Intermediate (B2)
B2
German
Beginner
A1
Spanish
Beginner
A1
Accomplishments
Professional Development and Certifications
Conduent, Romania
- Buddy Program: Participated in a structured mentorship initiative to support colleagues and enhance collaborative skills.
- Presentation Skills Program: Completed training focused on effective communication and presentation techniques.
- Digital Skills Program: Developed essential digital competencies to thrive in a technology-driven work environment.
- Individual Development Plan: Engaged in a personalized growth strategy within the EPIC team to set and achieve professional goals.
Timeline
Analyst - HR
Conduent Inc.
01.2023 - Current
Shift Supervisor
S.C. Vabro Retail SRL
05.2022 - 01.2023
Sales Representative
S.C. Vabro Retail SRL
01.2022 - 05.2022
Banking Financial Consultant
Gi Group
09.2021 - 01.2022
Sales Representative
BDG SERVICE SRL
07.2020 - 09.2021
Bartender
-
03.2017 - 12.2019
Tutor for Children With Disabilities -ADHD, Autism
Individual
10.2011 - 04.2013
Sales Representative
GlobalNet.SRL
05.2008 - 08.2009
Professional Certificate - Human Resources Training
AJOFM Roman, Neamț
MBA - Applied Philosophy And Cultural Management
"Alexandru Ioan Cuza"University
Bachelor of Philosophy - Philosophy And Political Sciences
"Alexandru Ioan Cuza" University
High School Diploma -
"Roman Vodă" National College
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