Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Trainings
Timeline
Generic
Nosheen Anwar

Nosheen Anwar

Islamabad

Summary

Skilled Branch Manager with a proven track record of successfully coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Attention to detail and professionalism have consistently enabled meeting and exceeding branch goals. Expertise in customer service relations and sales management for effectively building and maintaining strong customer relationships. Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Strong leadership and communication skills inspire staff loyalty. Adaptable self-directed leader capable of meeting changing operational needs. Energetic and resourceful with proficiency in program management and team leadership. Innate sales abilities and exceptional customer service skills contribute to success in this role.

Overview

20
20
years of professional experience

Work History

Branch Manager

National Bank of Pakistan
02.2022 - Current
  • Target setting and achievement
  • Managing all branch affairs and facility management
  • Overseeing sales force management and business development
  • Handling accounts & administration, team management, and consumer loan processing
  • Product initiatives, process improvements, driving system changes, introducing digital solutions, product governance, owning the customer proposition & P&L



Branch Manager

National Bank of Pakistan
03.2018 - 02.2022

Branch Manager

National Bank of Pakistan
03.2016 - 03.2018

Branch Manager

National Bank of Pakistan
04.2012 - 03.2016

Relationship Officer

FBL
01.2005 - 06.2006
  • Maintained and built close relationships with customers through regular contact and visits.
  • Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
  • Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
  • Monitored, followed-up and escalated cases to meet customer response commitments.

Education

Matriculation -

Abbotabad Board
Abbotabad
04.2001 -

MBA - Business Administration And Management

AIS
Islamabad
04.2001 -

Bachelor of Commerce -

University of Punjab
Islamabad, Pakistan
04.2001 -

High School Diploma -

Poly Technic Institute
Islamabad, Pakistan
04.2001 -

Skills

  • Customer service
  • Branch operations management
  • Relationship building and management
  • Sales development
  • Communication and Analytical Skills
  • Inter personal Skills
  • Team Work
  • Problem Solving
  • Networking

Accomplishments

  • High Achiever Award Top Branch Deposit Growth (2022)
  • Current Account average Growth Award (2022)
  • Ordinary Contribution toward FEDC Region and Cluster at Top (2022)
  • Contribution Maximum ATM Uptime (2022)
  • Splendid Service and Scintillating as Branch Manager (2019)
  • Every Year Performance Award on Retail Asset and Liability as Branch Manager
  • Improved loan production by 100% annually

Interests

Research Skills

Listening to the music

Internet surfing

Trainings

  • FATCA
  • Various Trainings in Bank Staff College, Institute of Bankers, State Bank of Pakistan
  • Effective Branch Management
  • Risk Management
  • Credit Management
  • Leadership Skills
  • Sign Language
  • International Trade
  • Gender Sensitization
  • Multiple Trainings on NBP Product and Services

Timeline

Branch Manager

National Bank of Pakistan
02.2022 - Current

Branch Manager

National Bank of Pakistan
03.2018 - 02.2022

Branch Manager

National Bank of Pakistan
03.2016 - 03.2018

Branch Manager

National Bank of Pakistan
04.2012 - 03.2016

Relationship Officer

FBL
01.2005 - 06.2006

Matriculation -

Abbotabad Board
04.2001 -

MBA - Business Administration And Management

AIS
04.2001 -

Bachelor of Commerce -

University of Punjab
04.2001 -

High School Diploma -

Poly Technic Institute
04.2001 -
Nosheen Anwar