Nissa Baloch
Islamabad
Summary
Experienced catering professional skilled in managing food service operations, including menu planning and vendor negotiations. Focus on team collaboration and delivering consistent results in dynamic environments. Proven track record overseeing events from inception to completion, enhancing guest experiences with high standards of quality and efficiency.
Overview
13
13
years of professional experience
Work History
Supply Chain Manager
Serene Air
10.2016 - 05.2025
- Successfully managed the full supply chain process, from sourcing to procurement and transportation
- Developed and implemented cost-saving strategies to reduce supply chain costs by over 15%
- Established and maintained strong business relationships with vendors and suppliers.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Managed procurement activities, driving cost savings through strategic sourcing and contract negotiations.
- Implemented inventory-management strategies to maximize availability and decrease waste.
- Optimized warehouse operations, resulting in improved order fulfillment rates and reduced order processing time.
- Improved supply chain efficiency by streamlining processes and implementing cost-saving measures.
- Oversaw demand planning, purchasing, and logistics.
- Formulated demand planning and generated supply chain management metrics.
- Managed logistics functions including shipping coordination, customs compliance, freight negotiations, and carrier selection.
- Increased customer satisfaction levels by ensuring on-time delivery of products through proactive shipment tracking and issue resolution.
In-flight catering Manager
Serene Air PVT limited
10.2016 - 03.2024
- Manages catering services such as conducting quality checks on in-flight meals and monitoring the loading and unloading of food carts
- Supports work processes to address hygiene and quality issues with caterers (food suppliers)
- Handled catering scheduling, ordered food and planned events.
- Worked with chefs to plan menus according to client needs and budgets.
- Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
- Hired and trained both permanent and temporary staff members.
- Ensured compliance with all health and safety regulations, maintaining impeccable record.
- Initiated marketing strategies that effectively increased brand visibility and attracted new clients.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
Catering Manager
Airblue
02.2012 - 10.2016
- Created and maintained detailed records of all supply chain activities
- Identified, evaluated, and implemented new technologies for improved supply chain efficiency
- Developed and implemented inventory management systems to maximize inventory accuracy.
Education
Bachelor of Arts - Economics
UNIVERISTY OF KARACHI
KARACHI02-2010
Matriculation - Science
ST JOSEPH CONVENT SCHOOL
Quetta, Balochistan, Pakistan03-2006
Skills
- Menu design expertise
- Supply Chain Risk Management
- Warehouse Management
- Warehouse Operations
- Time management
- Communication
- Negotiation skills
- Food Safety
- Strategic planning
- Supplier relationship management
- Logistics coordination
Personal Information
- Date of Birth: 11/29/87
- Nationality: Pakistani
- Title: SUPPLY CHAIN/AIRLINE CATERING/PROCUREMENT
Languages
English
Urdu
References
References available upon request
Hobbies and Interests
-
TRAVELLING
-
COMMUNICATING
Software Skills
- Good working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook
- Able to use Excel for tables, formulas, and basic data work
- Experience in making and managing documents and reports
- Comfortable handling emails and setting up meetings using Outlook
- Fast and accurate in typing and data entry
Personal Skills
Professional email writing and communication
Meeting scheduling and coordination
Time management and task prioritization
Attention to detail
Teamwork and collaboration
Problem-solving attitude
Positive and responsible behavior
Willingness to learn and adapt
Key Accomplishments
- Successfully managed daily procurement operations, including vendor coordination, purchase orders, and data entry with high accuracy.
- Consistently secured high-quality items at below-market rates by negotiating bulk deals and long-term agreements with suppliers.
- Played a key role during COVID-19 by sourcing sanitizers and masks at the lowest cost compared to all competing airlines.
- Handled urgent procurement of inflight meal casseroles from Dubai when exports were halted in Pakistan, ensuring uninterrupted supply.
- Streamlined file organization and documentation processes, reducing search and processing time.
- Supported kitchen audits by maintaining accurate records and assisting compliance teams.
- Efficiently arranged internal meetings and coordinated with departments for smooth communication flow.
- Trusted to manage special events and time-sensitive purchases due to proven reliability and performance.
- Skilled in using Microsoft Excel, Outlook, and Google Drive for daily reporting, communication, and document management.
Timeline
Supply Chain Manager
Serene Air
10.2016 - 05.2025
In-flight catering Manager
Serene Air PVT limited
10.2016 - 03.2024
Catering Manager
Airblue
02.2012 - 10.2016
Bachelor of Arts - Economics
UNIVERISTY OF KARACHI
Matriculation - Science
ST JOSEPH CONVENT SCHOOL
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