NATASHA JONSSON
Reykjavik,RKV
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
26
26
years of professional experience
Work History
Care Assistant
Mörk Hjúkrunarheimili
11.2025 - Current
- Supported residents with daily personal care, hygiene, and dressing routines
- Documented observations accurately to support continuity of resident care
- Guided new care staff on routines, safety practices, and resident support
- Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
Senior Cabin Crew (SCCM)
PLAY Airlines
05.2022 - 09.2025
- Led and supervised cabin crew, maintaining the highest standards of safety, security and passenger service.
- Coordinated cabin operations, conducted pre-flight briefings and allocated crew responsibilities.
- Managed challenging passenger and onboard situations calmly and professionally.
- Skilled at working independently and collaboratively in a team environment.
- Applied strong leadership, decision-making and communication skills to deliver a safe, welcoming and efficient cabin environment.
Care Assistant
Mörk Hjúkrunarheimili
05.2021 - 06.2022
- Assisted residents with personal care, hygiene, and dressing routines to promote dignity and well-being
- Recorded observations to ensure seamless continuity of care for residents
- Trained new care staff on routines and safety practices to enhance resident support
- Guided new care staff on routines, safety practices, and resident support
Passenger Service & Check-in Agent
Icelandair Group
02.2019 - 01.2021
- Processed passenger check-in, verified travel documents, and issued boarding passes using departure control systems.
- Assisted passengers with seat changes, upgrades, and rebooking during schedule disruptions.
- Managed special assistance requests, including unaccompanied minors, mobility needs, and nonstandard travel cases.
- Collaborated with gate, security, and baggage teams to maintain on-time turnaround and consistent service flow.
- Resolved passenger complaints and irregular operations quickly, maintaining professionalism under pressure.
- Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
Receptionist
City Center Hotel
08.2017 - 01.2019
- Managed check-in and check-out procedures using property management systems.
- Organized front desk operations, ensuring smooth shift transitions and records.
- Handled payment processing, folios, and billing corrections accurately.
- Coordinated with housekeeping and maintenance to support room readiness.
- Resolved guest concerns promptly, maintaining professional service standards.
Cabin Crew
Etihad Airways
01.2011 - 03.2017
- Completed six years with Etihad Airways, including two years in Economy Class and four in Business and First Class.
- Delivered attentive in-flight service while maintaining premium guest experience standards.
- Managed meal and beverage service with accuracy, efficiency, and professionalism.
- Conducted pre-flight cabin checks to verify safety equipment and cleanliness.
- Briefed passengers on emergency procedures and required onboard safety protocols.
- Responded calmly to medical and safety incidents using approved cabin procedures.
Kindergarten Staff
Lækjaborg
02.2008 - 01.2010
- Supervised daily routines, ensuring safe and orderly environment for children and staff.
- Supported children with activities, play, and transitions throughout day.
- Monitored cleanliness standards, organizing spaces and sanitizing shared areas.
- Communicated clearly with colleagues to maintain consistent care and daily operations.
Manager
Boozt Bar
06.2006 - 07.2007
- Supervised daily bar operations, ensuring smooth service flow and consistent guest experience.
- Coordinated staff schedules, task assignments, and shift coverage to maintain operational efficiency.
- Trained team members on service standards, product knowledge, and point-of-sale procedures.
Head Waiter
Cafe Blue
06.2004 - 06.2004
Shift Manager
Mama’s Tacos
08.2003 - 06.2004
Student Training
International Kindergarten, Burma
03.2003 - 08.2003
English Teacher
Thailand
01.2001 - 01.2002
Education
High School Diploma -
Christian Light Education
01-2003
Vocational Training - undefined
Christian Vocational College
01-2004
Skills
- Cabin crew leadership
- Passenger safety
- Premium cabin service
- Guest relations
Disclaimer
References available upon request
Timeline
Care Assistant
Mörk Hjúkrunarheimili
11.2025 - Current
Senior Cabin Crew (SCCM)
PLAY Airlines
05.2022 - 09.2025
Care Assistant
Mörk Hjúkrunarheimili
05.2021 - 06.2022
Passenger Service & Check-in Agent
Icelandair Group
02.2019 - 01.2021
Receptionist
City Center Hotel
08.2017 - 01.2019
Cabin Crew
Etihad Airways
01.2011 - 03.2017
Kindergarten Staff
Lækjaborg
02.2008 - 01.2010
Manager
Boozt Bar
06.2006 - 07.2007
Head Waiter
Cafe Blue
06.2004 - 06.2004
Shift Manager
Mama’s Tacos
08.2003 - 06.2004
Student Training
International Kindergarten, Burma
03.2003 - 08.2003
English Teacher
Thailand
01.2001 - 01.2002
Vocational Training - undefined
Christian Vocational College
High School Diploma -
Christian Light Education