Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Muhammad Umair Shahrome

IT Assistant
Street No#10 Partal Jhang Syedan Post Office Alipur Islamabad

Summary

Energetically drove network efficiency and security improvements at J Telemarketing, mastering router and firewall management while offering exceptional technical support. Expert in system administration and user support, I significantly reduced IT issues, enhancing overall network performance. My proactive approach and technical prowess ensure optimal network operations and user satisfaction.

  • Maintained up-to-date documentation of software applications to streamline IT support tasks.
  • Handled and resolved over 1,000+ tech support tickets.

Overview

3
3
years of professional experience

Work History

Network Administrator

J Telemarketing
05.2021 - 11.2023
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Identified and immediately resolved issues with network devices.
  • Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
  • Reduced downtime with proactive identification and resolution of IT issues.
  • Identified and resolved network congestion issues and bottlenecks.

Education

Master of Science - Computer Science

Federal Urdu University of Science And Technology
Bahria Enclave, Islamabad
04.2001 -

Bachelor of Science - Computer Science, Pakistan

IMPGC H-8 Islamabad
H-8 Islamabad
04.2001 -

Intermediate - FSc. Pre Engineering

Prince Sulman College of Professional Education
Sultana Foundation Lehtrar Road Islamabad
04.2001 -

Matric - Science

Federal Government High School
Jhang Syedan, Islamabad
04.2001 -

Skills

    Network Troubleshooting

    Router Configuration

    Technical Support

    IP Addressing and Subnetting

    Switch Configuration

    System Administration

    Network performance monitoring

    Software Installation

    Desktop support

    Hardware upgrades

    Printer troubleshooting

    System Configuration

    Operating system management

    Server Management

    Remote Support

    Application installations

    Active Directory

    Windows Server

    Linux

    VMWare

Languages

Punjabi, Urdu
Native language
English
Upper intermediate
B2

Timeline

Network Administrator

J Telemarketing
05.2021 - 11.2023

Master of Science - Computer Science

Federal Urdu University of Science And Technology
04.2001 -

Bachelor of Science - Computer Science, Pakistan

IMPGC H-8 Islamabad
04.2001 -

Intermediate - FSc. Pre Engineering

Prince Sulman College of Professional Education
04.2001 -

Matric - Science

Federal Government High School
04.2001 -

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Muhammad Umair ShahromeIT Assistant