Muhammad Farhan Baig
Supervisor
Islamabad
Summary
Dynamic and results-driven professional with extensive experience at Hello Fresh Grocery Delivery E-Services. Proven expertise in food preparation and quality assurance, enhancing meal efficiency and customer satisfaction. Strong communicator and team player, adept at adapting to diverse dietary needs while maintaining high standards of food safety and presentation.
Demonstrating in-depth knowledge of the company's products or services, effectively communicating their value proposition, and addressing customer inquiries.
Identifying and resolving customer issues, addressing concerns, and finding solutions.
Good understanding of the products or services being sold.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Production Cook
Hello Fresh Grocery Delivery E-Services
12.2023 - 07.2024
- Ensured proper food handling techniques were followed to minimize the risk of contamination or spoilage.
- Demonstrated flexibility in adapting to changing menu requirements or production schedules as necessary.
- Communicated effectively with team members to address any issues that arose during production and maintain smooth operations.
- Maintained a clean and sanitary work environment, ensuring compliance with health regulations.
- Adjusted recipes as needed for dietary restrictions or special requests, accommodating diverse customer needs.
- Prepped ingredients efficiently, reducing overall preparation time for meal assembly.
- Streamlined production processes for increased efficiency and reduced waste.
- Enhanced food quality by adhering to strict recipe guidelines and using fresh ingredients.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Safely operated all kitchen equipment to avoid job injuries and mishaps.
Sales Representative
Nations Fresh Foods
11.2023 - 06.2024
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Streamlined sales processes to reduce cycle times and improve efficiency.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Attended monthly sales meetings and quarterly sales trainings.
- Achieved or exceeded company-defined sales quotas.
- Developed, maintained and utilized diverse client base.
- Stayed current on company offerings and industry trends.
Cook
Saraya Restaurant
03.2023 - 10.2023
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Checked food temperature regularly to verify proper cooking and safety.
Sales Representative Intern
Shoppers Drug Mart
06.2022 - 02.2023
- Strengthened client relationships by providing excellent customer service and addressing their needs promptly.
- Enhanced product knowledge by attending training sessions, enabling effective communication of technical specifications to clients.
- Generated reports to track sales activity and performance.
- Managed customer expectations and helped navigate sales processes.
- Analyzed customer feedback and identified areas for improvement.
- Provided product and technical support to customers.
Trainee Cook
Village Taste Restaurant
06.2022 - 02.2023
- Demonstrated commitment to professional development by seeking constructive feedback from supervisors regularly.
- Adapted quickly to new recipes and ingredient substitutions, showcasing flexibility and resourcefulness in the kitchen.
- Supported head cook in creating delicious meals through precise execution of recipes.
- Upheld a professional demeanor under pressure, demonstrating resilience and adaptability during busy service times.
- Enhanced kitchen efficiency by prepping ingredients and keeping the workspace clean.
Business Development Executive
Nestle Pakistan
06.2021 - 12.2021
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
Activity Supervisor
Ignite!
03.2017 - 02.2019
- Implemented effective marketing strategies that increased program enrollment rates by reaching a wider audience base.
- Boosted employee morale and job satisfaction through regular team-building activities and open communication channels.
- Collaborated with other supervisors to develop innovative programming that attracted new participants to the facility.
- Conducted regular performance evaluations for staff members, identifying areas of strength as well as growth opportunities for each individual contributor within the department.
- Streamlined activity planning processes, ensuring timely execution of events and optimal resource allocation.
Education
Diploma In Culinary Arts - Culinary Studies
College Of Tourism & Hotel Management
Lahore, Punjab, Pakistan 04.2001 -
Level 1 Certificate in Food Safety - Food Safety
Highfield UK
London 04.2001 -
Skills
Cooking methods
Food preparation
Customer service
Food presentation
Batch cooking
Quality assurance and control
Teamwork
Timeline
Production Cook
Hello Fresh Grocery Delivery E-Services
12.2023 - 07.2024
Sales Representative
Nations Fresh Foods
11.2023 - 06.2024
Cook
Saraya Restaurant
03.2023 - 10.2023
Sales Representative Intern
Shoppers Drug Mart
06.2022 - 02.2023
Trainee Cook
Village Taste Restaurant
06.2022 - 02.2023
Business Development Executive
Nestle Pakistan
06.2021 - 12.2021
Activity Supervisor
Ignite!
03.2017 - 02.2019
Diploma In Culinary Arts - Culinary Studies
College Of Tourism & Hotel Management
04.2001 -
Level 1 Certificate in Food Safety - Food Safety
Highfield UK
04.2001 -
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