Muhammad Ali Raja

• Managed BFL Pakistan's social media presence, creating and scheduling engaging content across platforms, resulting in a 30% increase in follower growth, and a 25% boost in engagement over three months.
• Built and managed the Shopify store from scratch, designing the layout, uploading 100+ products, and optimizing the user experience, contributing to a 20% increase in monthly sales within the first quarter.
• Monitored store performance using analytics tools, and handled daily order fulfillment, payment processing, and customer support, maintaining a 95%+ customer satisfaction rate, and ensuring smooth e-commerce operations.

Supported the HR department in day-to-day operations, recruitment processes, and employee record management to ensure smooth internal communication, and efficient hiring practices.

• Collaborated with the HR team to plan and coordinate internal company events, contributing to employee engagement and team-building efforts.
• Posted job openings on various platforms, screened resumes, and scheduled interviews, helping to streamline the recruitment process and match qualified candidates to open roles.
• Updated and maintained employee records and HR databases, ensuring accuracy and quick access to information when needed.