Muhammad Zeeshan
Islamabad
Summary
Dynamic individual with hands-on experience in business operations and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
6
6
years of professional experience
Work History
Delivery Support Executive
Cheezious Pakistan
01.2022 - Current
- Ensured the successful implementation of CRM to improve customer experience and streamlined the delivery operation.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Monitored support metrics to identify areas for improvement and implemented changes accordingly.
- Strategic planning to ensure consistent brand growth.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Managed daily operations to ensure smooth functioning of the support department.
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
- Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Implemented and developed customer service training processes to achieve high customer retention rate.
- Implemented effective troubleshooting techniques, resulting in quicker problem resolutions and increased customer satisfaction.
- Achieved high levels of client retention through proactive communication strategies.
- Collaborated with cross-functional teams to provide comprehensive solutions for complex problems.
- Planned and ensured availability of delivery fleet according to business needs in the region.
Delivery Manager
Cheezious Pakistan
01.2021 - 01.2022
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Established performance metrics to track progress towards goals, allowing for adjustments as needed to ensure success.
- Managed resources effectively to avoid unnecessary delivery delays.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
- Reduced customer complaints by implementing proactive communication strategies with clients.
- Enhanced team performance by providing regular feedback, coaching, and training opportunities.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Organized records of vehicles, schedules and completed orders.
- Fostered culture of continuous improvement, leading to improved delivery efficiency and client satisfaction.
- Improved client satisfaction with proactive communication and problem-solving techniques.
- Provided strategic direction for delivery team, aligning efforts with organizational goals and client needs.
- Demonstrated strong organizational and time management skills while managing delivery operation.
- Proved successful working within tight deadlines and a fast-paced environment.
- Improved delivery efficiency by optimizing scheduling for the team according to business need.
Delivery Supervisor
Cheezious Pakistan
12.2018 - 01.2021
- Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
- Mentored new delivery team members, providing guidance on best practices and company policies.
- Implemented safety protocols for drivers, resulting in a decrease in accidents and injuries.
- Supported customers via telephone to handle escalations and product concerns.
- Managed resources effectively to avoid unnecessary delivery delays.
- Observed and tracked orders to verify timely deliveries.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns.
- Improved On-Time delivery efficiency by optimizing scheduling for the team.
- Improved client satisfaction with proactive communication and problem-solving techniques.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
Education
BS. Aviation Management -
Superior University Lahore
Pakistan09-2018
Microsoft Office Specialist -
Microsoft
Online Course11-2017
Flight Operations Officer Licence Course -
Academy Of Aviation Excellence Karachi
( Lahore Campus )04-2015
F.Sc Pre Engineering -
Superior College
Multan09-2012
Skills
- Project Management
- Work Planning and Prioritization
- Microsoft Office
- Analytical Thinking
- Data Analysis
- Decision-Making
- Computer Skills
- Organizational Skills
- Training and mentoring
- Team Development
- Strategic Planning
- Business Process Support
Languages
Urdu
Native language
English
Proficient
C2
Timeline
Delivery Support Executive
Cheezious Pakistan
01.2022 - Current
Delivery Manager
Cheezious Pakistan
01.2021 - 01.2022
Delivery Supervisor
Cheezious Pakistan
12.2018 - 01.2021
BS. Aviation Management -
Superior University Lahore
Microsoft Office Specialist -
Microsoft
Flight Operations Officer Licence Course -
Academy Of Aviation Excellence Karachi
F.Sc Pre Engineering -
Superior College
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