MOIZ ALEEM

• Delivered high-quality customer service through both phone and chat support, expertly resolving user queries, concerns, and technical issues related to the Payactiv platform.
• Maintained in-depth product expertise to guide users effectively, ensuring satisfaction and clarity in all interactions.
• Recognized as a Top Performer four times in the Paychex department, consistently exceeding performance and quality metrics.
• Nominated for Employee of the Month, reflecting commitment to service excellence and team contribution.
• Spearheaded and managed Payactiv’s presence on the Better Business Bureau (BBB) platform, significantly improving the company’s online reputation.
• Successfully pitched and secured a high volume of positive customer surveys, enhancing public trust and business credibility.
• Lead and oversee the BBB Survey Management Team, coordinating outreach and survey follow-ups to maintain a strong brand image.
• Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.

Under the supervision of Additional Secretary (SI) Mr. Shamoon Hashmi

• Conducted in-depth legislative and policy research on key national and international issues, including:
  • Bringing CPEC Back on Track
  • Red Crescent Society Bill 2023
  • Special Investment Facilitation Council (SIFC)
  • Local Government Act AJK
  • International Labour Laws & Maritime Laws
  • Climate Change Legislation
  • National Fiscal Budget-2023 Drafting and Review
• Provided analytical input during the National Fiscal Budget-2023 drafting and review process, contributing to fiscal policy recommendations and alignment with national development priorities.
• Produced policy briefs and analysis that were actively used by Parliamentary Working Committees to inform decision-making.
• Collaborated with senior officials and multidisciplinary teams to support the development and drafting of legislation aligned with Pakistan’s national interests and international obligations.

• Provided responsive and knowledgeable inbound customer support for Papa John’s QSR, assisting with orders, inquiries, and issue resolution to ensure a seamless customer experience.
• Consistently achieved top-tier performance metrics, earning placement in elite support queues: “PJ EZRA EXPERT” and “PJ EZRA Master".
• Contributed to multiple competition-winning teams, demonstrating strong collaboration, adaptability, and high productivity in a fast-paced environment.