Michael Gorre
Nurse
Trönujhalli 1, Kopavogur,KOP
Summary
Compassionate Nurse with experience offering comprehensive patient care in outpatient environments. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance patient care. With progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
7
7
years of professional experience
17
17
years of post-secondary education
Work History
Nurse - Municipal Health Nurse
Local Government Unit
Consolacion, Philippines
08.2021 - 12.2022
- Protected confidentiality of information related to patient care activities and EMS operations.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
Company Nurse
Aventus Medical Care Inc.
Makati, Philippines
11.2019 - 05.2021
- Conducted nursing assessment, triage, treatment and education for employee health concerns.
- Responded to emergencies onsite by rendering emergency medical care, CPR and prompt first aid treatment.
- Supplied wellness materials and information to employees to prevent sickness, fatigue and mental burnout while fostering positive company culture.
- Evaluated and administered pharmacological treatment to employee illness and injury by using standard and ethical nursing practices.
- Offered ambulatory care by treating sore throats, earaches, rashes, pink eye and other ailments to proactively manage chronic conditions, prevent serious illness and improve overall health of employees.
- Evaluated patient histories, complaints, and current symptoms.
- Recorded details regarding therapies to keep patient charts updated.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Technical Service Representative
Teleperformance Ayala Center
Cebu, Philippines
12.2015 - 08.2016
- Prepared product performance reports by collecting data on customer feedback and reported failure rates.
- Monitored call queues, call volumes and other performance metrics to detect and rectify weaknesses in response times and measures.
- Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
- Documented support interactions for future reference.
- Provided technical and engineering information to third-party technical support personnel during collaborative projects.
- Followed diagnostic and remediation policies, applying prescribed support methods to assigned tickets.
- Recommended replacement parts and upgrade options based on customers' specific budgets and needs.
- Maintained and updated Type customer service database.
- Complied with Type regulations relating to customer privacy and security.
- Diagnosed severity of customer issues, escalating tickets to appropriate personnel for intervention.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Managed high levels of call flow and responded to Type technical support needs.
- Used ticketing systems to manage and process support actions and requests.
Education
College - Nursing
Colegio De San Antonio De Padua
Danao City, Cebu 06.2017 - 03.2019
College - Nursing
University of The Visayas
Banilad, Mandaue City, Cebu 06.2009 - 09.2014
Secondary -
La Consolacion College -Lilo-an
Poblacion, Lilo-an, Cebu 06.2005 - 03.2009
Elementary -
Compostela Central School
Cogon, Compostela, Cebu 06.1999 - 03.2005
Skills
Clinical Documentation
undefinedTimeline
Nurse - Municipal Health Nurse
Local Government Unit
08.2021 - 12.2022
Company Nurse
Aventus Medical Care Inc.
11.2019 - 05.2021
College - Nursing
Colegio De San Antonio De Padua
06.2017 - 03.2019
Technical Service Representative
Teleperformance Ayala Center
12.2015 - 08.2016
College - Nursing
University of The Visayas
06.2009 - 09.2014
Secondary -
La Consolacion College -Lilo-an
06.2005 - 03.2009
Elementary -
Compostela Central School
06.1999 - 03.2005
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