Florin-Alexandru Macovei
Receptionist
Hvolsvollur
Summary
Proven customer service expert from Skogar Museum, adept in office management and maintaining composure under pressure. Demonstrates exceptional teamwork and adaptability, excelling in client relations and efficient problem-solving. Achieved a significant reduction in customer complaints through proactive issue resolution and effective communication.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Receptionist
Skogar Museum
Hvolsvollur
07.2020 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Ability to work effectively with large groups of people
Customer Service Cashier
Viosand
Pascani
03.2013 - 12.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Hotel Receptionist
Hotel Ovidiu Mamaia
Constanta
05.2011 - 09.2011
- Collected room deposits, fees, and payments.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
Education
Bachelor's Degree - International Relations And European Studies
University Alexxandru Ioan Cuza
Iasi 10.2010 - 06.2013
Skills
Customer service
Ability to work in a team
Fast learner
Telephone skills
File Management
Office Management
Organization skills
Scheduling
Customer and client relations
Multitasking
Adaptability
Timeline
Receptionist
Skogar Museum
07.2020 - 10.2024
Customer Service Cashier
Viosand
03.2013 - 12.2019
Hotel Receptionist
Hotel Ovidiu Mamaia
05.2011 - 09.2011
Bachelor's Degree - International Relations And European Studies
University Alexxandru Ioan Cuza
10.2010 - 06.2013
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