Lina Jamantaitė
Reykjavik,RKV
Summary
Dedicated hospitality professional with experience in hotel operations and guest services at Center Hotels. Skilled in problem-solving, handling guest relations, and supporting smooth daily operations across multiple hotels. Known for a positive attitude, honesty, and delivering excellent customer service. Motivated to develop further within Center Hotels and contribute as an Assistant Hotel Manager by supporting the team, strengthening operations, and maintaining high service standards.
Overview
4
4
years of professional experience
Work History
Manager on Duty
Center Hotels
Reykjavik, Iceland
06.2024 - Current
- Supervised daily hotel operations to ensure exceptional guest experiences and service quality.
- Trained and mentored staff on operational procedures and customer service standards.
- Handle guest relations, resolve complaints, and implement solutions quickly and effectively.
- Respond to emergencies and coordinate with departments to maintain efficient workflow.
- Foster a positive and supportive work environment, motivating staff and promoting teamwork.
Night Shift Senior Front Desk
Center Hotels
Reykjavik, Iceland
10.2023 - 05.2024
- Supervised hotel operations during night shifts, maintaining service standards and guest satisfaction.
- Assisted colleagues across sister hotels, offering operational support.
- Dealt with guest requests, complaints, and special situations with professionalism.
- Completed nightly accounting and reporting responsibilities.
Night Shift Receptionist
Center Hotels
Reykjavik
04.2023 - 09.2023
- Delivered concierge services and ensured guest satisfaction.
- Monitored hotel procedures, identifying and solving issues promptly.
- Assisted in accounting and administrative duties.
Business Support Specialist
Revolut
Vilnius
02.2022 - 01.2023
- Resolved customer queries efficiently via live chat, averaging 28 chats daily.
- Coordinated with internal teams using Jira and Slack to ensure seamless support.
- Developed strong problem-solving and analytical skills in a fast-paced environment.
Education
Bachelor of Science - International Business
Vilniaus Kolegija/University of Applied Science
Vilnius06-2024
Skills
- Hotel operations & guest services
- Leadership & staff coordination
- Problem-solving under pressure
- Excellent written & verbal communication
- Microsoft Office (Excel, Word)
- Booking systems: Infor HMS, SalesForce
- Strong customer service & hospitality orientation
- Driver’s license (B)
Languages
English
Full Professional
Icelandic
Elementary
Lithuanian
Native or Bilingual
Timeline
Manager on Duty
Center Hotels
06.2024 - Current
Night Shift Senior Front Desk
Center Hotels
10.2023 - 05.2024
Night Shift Receptionist
Center Hotels
04.2023 - 09.2023
Business Support Specialist
Revolut
02.2022 - 01.2023
Bachelor of Science - International Business
Vilniaus Kolegija/University of Applied Science