Liberti Simanjuntak
Medan
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated Housekeeper with 15 years of room cleaning employment. Proven leadership, management and training skills. Familiar with proper use of all cleaning materials. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service. Committed Executive Housekeeper whose superior work and build a team of dedicated cleaning staff spans over 15 years in hospitality industry. Focused on enhancing overall guest experience by providing superior and timely room cleaning.
Overview
17
17
years of professional experience
Work History
Assistant Executive Housekeeper
Holland America Line
12.2007 - Current
- Promoted a positive work environment through effective communication, teamwork, and recognition programs for outstanding employees.
- Maximized productivity by effectively managing employee scheduling, balancing workload with available resources while minimizing overtime expenses.
- Optimized departmental budget allocation through careful analysis of expense reports and adjustment of spending as necessary based on business needs.
- Improved staff performance by providing regular training sessions on cleaning techniques, safety protocols, and customer service skills.
- Enhanced guest loyalty by consistently delivering personalized service and addressing specific needs or preferences during their stay.
- Evaluated employee performance regularly through formal reviews, providing constructive feedback for improvement while recognizing exceptional contributions to the team''s success.
- Reduced inventory costs by implementing effective linen and amenity management strategies.
- Collaborated with other department heads to resolve guest concerns quickly and efficiently, enhancing overall guest experience at the hotel.
- Supported revenue growth by suggesting upsell opportunities for additional services or amenities when appropriate during daily interactions with guests.
Education
Diploma Hotel Business Management - Room Division Management
Medan Tourism Academy
Indonesia 06.2006
Skills
- Housekeeping knowledge
- Health and safety
- Scheduling Staff
- Recruitment and hiring
- Staff Training and Development
- Task Delegation
- Policy Enforcement
- Energy conservation
- Waste Reduction
- Employee Relations
Accomplishments
- Collaborated with team of 150 in the development of upgrading rooms during Dry Dock onboard ZUDM
- Supervised team of 150-190 staff members.
- Collaborated with team of 11 in the restarting EUDM after global pause
- Achieved implementation of Work Smart Project onboard NSDM
- Achieved to to prepare ship ready for guests' service after post of dry dock and global pause.
Timeline
Assistant Executive Housekeeper
Holland America Line
12.2007 - Current
Diploma Hotel Business Management - Room Division Management
Medan Tourism Academy
Similar Profiles
John SolomonJohn Solomon
GUEST SERVICES ADMINISTRATOR at Holland America LineGUEST SERVICES ADMINISTRATOR at Holland America Line
Mary Grace ManaloMary Grace Manalo
Bartender at Holland America LineBartender at Holland America Line
Caiden HillCaiden Hill
Guest Service Representative at Holland America LineGuest Service Representative at Holland America Line