Kristine Joy Arceo

• Provided personal care, including bathing, dressing, and grooming.
• Assisted with mobility, transfers, and use of mobility aids.
• Prepared meals and monitored dietary needs.
• Administered medication and monitored health conditions.
• Offered companionship and emotional support.
• Supported housekeeping tasks, including cleaning and laundry.
• Accompanied clients in social activities.
• Maintained accurate records of care provided and changes in client condition.
• Ensured a safe and comfortable living environment.
• Communicated with families and healthcare professionals regarding client care.

Part-Time Nanny:

• Supervised and cared for children during parents’ absence.
• Prepared meals and snacks, ensuring dietary needs were met.
• Assisted with homework and organised engaging activities.
• Managed school drop-offs, pick-ups, and appointments.
• Maintained a safe and clean environment for children.
• Supported bedtime routines, including bathing and settling children to sleep.

Part-time House Sitter:

• Secured the property and ensured its upkeep during the owner’s absence.
• Performed light cleaning and basic housekeeping duties.
• Watered indoor and outdoor plants and maintained gardens.
• Collected mail, packages, and handled deliveries.
• Fed, walked, and cared for pets, if required.
• Monitored and managed utilities, reporting any issues promptly.
• Ensured the property was in good condition for the owner’s return.

• Provided childcare, including supervising, feeding, and engaging children in activities.
• Assisted with homework and educational tasks.
• Prepared meals and snacks for children, ensuring dietary preferences were met.
• Managed school drop-offs, pick-ups, and extracurricular activity schedules.
• Performed light housekeeping duties, such as laundry and tidying children’s areas.
• Supported the family with errands and grocery shopping as needed.
• Offered companionship and emotional support to children.
• Helped with bedtime routines, including bathing and storytime.
• Adapted to cultural and family expectations while living with the host family.

• Handled inbound and outbound calls, offering clear support and information on health insurance policies, claims, benefits, and services, ensuring customer satisfaction.
• Explained health insurance premium calculations to customers, aiding informed decision-making.
• Resolved inquiries and complaints on policy management, billing, and claims disputes, improving resolution times and building customer trust.
• Worked with insurers, healthcare providers, and internal teams to process claims, manage pre-authorisations, and coordinate benefits accurately and on time.
• Updated and reviewed policies as per customer requests, maintaining accurate records while complying with data protection regulations.

• Shadowed licensed mental health professionals, observing therapeutic processes, assessment methods, and case management strategies in a clinical setting.
• Assisted with administering and scoring psychological assessments under supervision, supporting diagnostic impressions and treatment planning for diverse clients.
• Participated in individual therapy sessions under close supervision, building core therapeutic skills such as active listening, empathy, and evidence-based interventions.
• Contributed to case management tasks, including client intake interviews, coordinating with healthcare professionals, and making referrals to community resources, fostering interdisciplinary collaboration.

• Provided one-on-one academic advising and personal counseling sessions under supervision, addressing students' educational and emotional needs, fostering a supportive learning environment
• Assisted in developing and implementing individualized education plans (IEPs) for students requiring special accommodations, collaborating with teachers, parents, and support staff to promote inclusive education
• Conducted workshops and group counseling sessions on topics such as stress management, study skills, peer relationships, and self-esteem building, contributing to the overall well-being and academic success of students
• Engaged in conflict resolution and mediation activities among students, applying effective communication and problem-solving techniques to foster a positive school environment

• Assisted in the management and resolution of employee relations issues, observing and learning the process of handling disputes, grievances, and disciplinary actions in a corporate setting
• Supported the development and implementation of employee satisfaction surveys and focus groups, analyzing results to identify trends and areas for improvement in the workplace environment
• Participated in the creation and revision of company policies and procedures related to employee conduct, performance management, and workplace diversity, ensuring alignment with best practices in human resources
• Collaborated with the HR team in conducting exit interviews, compiling data to provide insights into employee turnover, and suggesting strategies for retention and engagement