Katrín Grétarsdóttir

· Managed and oversaw the daily operation of the hotel with 154 rooms and around 100 employees

· Worked systematically to bring innovations to the hotel, whether it was Slippbarinn or the operation of the accommodation

· Strategic structure of the revenue sector in accordance with the chain's strategy

· Overseeing environmental, health and safety and other quality matters in accordance with the company's policy

· Overseeing Department Head Meetings and setting goals

· Budget Salary Cost and other financial management

· Managed budget implementations, employee evaluations, and contract details.

· Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

· Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

· Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

· Supervised for eight years, the Hilton Worldwide Inspection, to make sure the hotel was up up to Hilton Worldwide standards and requirements.

· During my work as The Front Desk Manager, I attended countless courses both in Iceland and abroad to improve my professional skills

· Managed team schedules, ensuring adequate staffing levels for optimal front desk operations. • Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.

· Promoted upselling opportunities to maximize revenue through available add-ons and packages.

· Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

· Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.

· Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. • Prepared weekly employee work schedules to meet operational needs.

· Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.

· Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

· Provided professional services and support in a dynamic work environment.

• Handled all bookings and inquiries for the hotel
• Took care of personnel issues in the restaurant, planning shifts and ordering supplies
• I was entirely responsible for the website for 101 hotels and the Facebook page
• Prepared monthly revenue reports and managed revenue management, open and close systems, etc
• Managed all communications with travel agencies, review invoices and overssaw the WPS system.
• Attended staff meetings and brought issues to attention of upper management.
• Promoted upselling opportunities to maximize revenue through available add-ons and packages.
• Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
• Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.

• Reception and telephone management, general assistance to the firm's lawyers, management of consumables, document storage, assistance with billing, general customer service
• Assistance with the preparation of documents for legal proceedings and other general office work

· General office work and services for employees of Deloitte ehf

· My areas of expertise within the support department were internal staff matters, keeping track of employee courses and education (Training Tracker), overseeing all travel bookings for employees both abroad and domestically, foreign billing and domestic billing

· In 2008, Deloitte went on an annual holiday trip to Glasgow, a total of 330 people which I oversaw and managed

· I had the sole responsibility of organizing this trip, flight, hotel and the annual ball in Glasgow and making sure that everything went as smoothly as possible.

· In 2009, I was the chairman of the staff association at Deloitte

· I also worked with the marketing department and in translations for, for example, the website.

• Managed the reception for the Glagow Deloitte Office, answering phonecalls and booking meeting rooms and catering orders for meetings and conferences
• Responsible for booking and managing all travel for Glasgow office staff.
• Provided clerical support and special requirements.
• Efficiently supervised filing, sorting and handling incoming and outgoing mail.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Participated in workshops and in-service meetings to enhance personal growth and professional development.

• 4 star boutique hotel in a sought after location in Glasgow
• I had nine employees under my management
• I was in charge of hiring employees for my department, payroll and shift planning
• In the absence of the hotel manager, I took on the role of Duty Manager overseeing the running of the hotel
• I was in charge of handling all issues that arose regarding the operation of the hotel, whether it was personnel issues, customers or other operational issues
• Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
• Attended staff meetings and brought issues to attention of upper management.
• Promoted upselling opportunities to maximize revenue through available add-ons and packages.
• Resolved guest complaints by addressing issues with rooms promptly.

• Kept accounts in balance and ran daily reports to verify totals.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
• Checked guests in out of hotel, made reservations, and processed payments.
• Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
• Resolved guest complaints by addressing issues with rooms promptly.
• Collaborated with team members to handle guest requirements from check-in through check-out.

• Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Approved regular payroll submissions for employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
• Created employee schedules to align coverage with forecasted demands.
• Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.

• Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Approved regular payroll submissions for employees.
• Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
• Created employee schedules to align coverage with forecasted demands.
• Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.