Kathleen Joy Erasmus

As a candidate pursuing an Executive MBA at the University of Reykjavik, I bring a diverse management background that includes customer service and operations. My journey began with a Hotel and Restaurant Operations diploma, leading me to the hotel industry in 2021, where I gained hands-on experience across various departments. From 2002 to 2021, I was the proud owner and operator of a successful hair salon. This unique experience not only involved team management but also the cultivation of strong client relationships. It has equipped me with a solid foundation in leadership, customer care, and business operations. I am now eager to bring this entrepreneurial mindset and dedication to a new role in your organization.

• Date of Birth: 01/02/75
• Gender: Female

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Reduced winter operating costs by monitoring check-in activity remotely, avoiding unnecessary travel and staffing expenses at Finna Hotel.
• Reopened hotel earlier than previous seasons, increasing booking potential and revenue by extending the operational calendar.
• Improved online ratings and review scores by acting on guest feedback and making targeted service improvements.
• Responded to previously unmanaged guest inquiries, resulting in a notable increase in bookings and stronger guest engagement.
• Designed flexible staffing strategy for low-season periods, improving efficiency without compromising service quality.
• Expanded breakfast offerings and optimized food service, increasing guest satisfaction and positive feedback.
• Developed detailed cleaning schedules and response protocols, improving room readiness and reducing guest complaints.
• Successfully managed hotel operations during remote periods, using digital systems to monitor bookings, check-ins, and team tasks.
• Built and retained a loyal client base at Hair Boutique over 14 years through personalized service and consistent quality.
• Managed transition from manual to digital operations at both salon and hotel, increasing efficiency and tracking capabilities.

• Fluent in English and Afrikaans; conversational German; learning Icelandic
• South African passport holder
• Open to relocation
• Diploma in Hotel and Restaurant Operations in partnership with Cesar Ritz
• Completing Executive MBA (expected 2025)

Executive MBA

• Languages: Fluent in English and Afrikaans; conversational German.
• Interests: Enjoy walking, reading, and camping — activities that keep me grounded and connected to nature.
• Tech Skills: Proficient with Microsoft Office Suite, property management systems (PMS), digital guest communication tools, and remote operational platforms.
• Work Flexibility: Holder of South African passport; open to relocation and international assignments.
• Professional Development: Currently completing an Executive MBA with a focus on hospitality and operations leadership (expected June 2025).