Katalin Toth
Seltjarnarnes
Summary
I am a self-motivated, hard working person with many years of experience in hospitality and other sectors. I am an expert in giving excellent customer service. A real team-player who is ready for any challenge and would love to try herself in a new rule.
Overview
10
10
years of professional experience
Work History
Waitress
Messinn Reykjavik
Reykjavik
07.2023 - 02.2025
- Opening duties, stocking bar, making sure the restaurant is ready to go, answering phone calls, taking reservations, managing bookings, also taking orders, preparing drink orders and closing duties
Waitress
Fitzgeralds Woodlands House Hotel
Limerick, Ireland
12.2021 - 02.2023
- Suggested menu items based on customers preferences, allergies or dietary needs
- Anticipated and addressed guests service needs
- Processed cash, credit card and voucher payments using POS terminals
- Welcomed customers in warm, friendly and polite manner upon arrival
- Maintained clean, presentable and organised Front of House(FOH) by conducting deep cleans on tables, chairs, bars and floors after use and in line with cleaning schedules
- Received customer complaints in calm and polite manner, providing effective solutions to resolve issues and maintain excellent customer satisfaction
- Answered phones politely and promptly while accurately recording and confirming reservations
- Delivered friendly, attentive and helpful service to customers throughout dining experience
- Routinely reset tables with spotless service ware and in line with restaurant standards
- Delivered food and drinks to tables, acting as point of contact for customer queries, feedback and concerns
Security screener
BUD Security Kft
Budapest, Hungary
08.2020 - 08.2021
- My responsibilities were to check people, luggage and cargo for illicit items using an x-ray machine, body scan
Waitress
Wycliffe Golf and Country Club
Wellington, USA
08.2019 - 05.2020
- Delivered quality food and beverage service to over400 guests per shift
- Processed cash, credit card and voucher payments using POS terminals
- Maintained safe food handling standards at all times
- Greeted and seated guests efficiently to establish prompt, high quality service
- Resolved customer complaints promptly, escalating larger operational concerns to management
- Seated guests promptly and managed table wait times
- Anticipated and addressed guests service needs
- Prepared and served ordered beverages, including coffee, espresso drinks and cocktails
- Demonstrated full knowledge of all menu items, contents and preparation methods
- Checked on designed tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays
Waitress
Ardencote Manor Hotel
Claverdon, United Kingdom
12.2015 - 01.2019
- Delivered food and drinks to tables, acting as point of contact for customer queries, feedback and concerns
Senior Head Waitress
South Lodge Exclusive Hotel
Horsham, United Kingdom
06.2018 - 10.2018
- My main role was to help out our Manager and keep everything under control when he was not around
- In this role I could get closer to the customers and also to the restaurant, kitchen staff
- My responsibility was also to inform the kitchen about any customer’s allergies
- Collaborated with team members to achieve target results
- Supervised work of contracted employees to deliver work on schedule
- Handled customer concerns and escalated major issues to supervisor
- Engaged with customers to better understand needs and deliver excellent service
Waitress
Zizzi Italian Restaurant
Birmingham, United Kingdom
02.2018 - 05.2018
- Welcome guest and show them to their table
- Answer phone calls and take bookings
- Take food and drink orders
- Drink preparing
- Table clearing and setting up
- Closing duties
Waitress
The Osborne Hotel
Torquay, United Kingdom
09.2015 - 12.2015
- Optimised customer experience, serving each guests with sincere, positive and enthusiastic attitude
- Greeted and seated guests efficiently to establish prompt, high quality service
- Reset tables with spotless service ware and in line with restaurant standards
- Greeted new customers, answered initial questions and took drink orders
General assistant
Ugley Chequers
Bishops Stortford, United Kingdom
01.2015 - 06.2015
- General Assistant in a family owned small restaurant, pub with a country style
- I was helping the head waitress to take starter dessert orders
- Prepare and serve starters and desserts
- Clearing cutlery and dishes away from tables
Education
High school - Hospitality and Tourism
Europa2000 Secondary School
Budapest, Hungary06.2014
Skills
- Quick learner, Positivity, Ambition, Independence, Punctual, Working under pressure, Patience, Proactive,Team work
Languages
Hungarian / Fluent
English / Fluent
alfred
Hiring made simple at alfred.is
Timeline
Waitress
Messinn Reykjavik
07.2023 - 02.2025
Waitress
Fitzgeralds Woodlands House Hotel
12.2021 - 02.2023
Security screener
BUD Security Kft
08.2020 - 08.2021
Waitress
Wycliffe Golf and Country Club
08.2019 - 05.2020
Senior Head Waitress
South Lodge Exclusive Hotel
06.2018 - 10.2018
Waitress
Zizzi Italian Restaurant
02.2018 - 05.2018
Waitress
Ardencote Manor Hotel
12.2015 - 01.2019
Waitress
The Osborne Hotel
09.2015 - 12.2015
General assistant
Ugley Chequers
01.2015 - 06.2015
High school - Hospitality and Tourism
Europa2000 Secondary School