Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karolina Juskeviciute

Reykjavik

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Representative Agent

CampEasy
06.2023 - 12.2023


  • Built rapport with clients through active listening, empathy, and understanding of their individual needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
  • Investigated and resolved customer inquiries and complaints.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
  • Trained new personnel regarding company operations, policies and services.
  • Delivered prompt service to prioritize customer needs.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Customer Service Agent

Airport Associates
02.2023 - 05.2023
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fostered a positive work environment through active participation in team-building activities and initiatives.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Car Rental Agent

Go Car/ Go Campers Rental
04.2022 - 01.2023
  • Proactively communicated with clients regarding upcoming reservations or changes in vehicle availability to avoid any inconvenience or dissatisfaction later on.
  • Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
  • Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Executed sales and marketing initiatives to increase revenue for company.

Team Leader in a Covid Testing Center

Avior
05.2021 - 02.2022
  • Conducted regular reviews of operations and identified areas for improvement.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Education

BTEC BUSINESS LEVEL 3 DIPLOMA - Business

Suffolk New Collage
United Kingdom
07.2020

INTERNATIONAL BACCALAIREATE STUDIES -

MENNTASKOLINN VID HAMRAHLID
Reykjavik
06.2018

Skills

  • Data Collection
  • Client Relations
  • Staff Training
  • Microsoft Office
  • Issue and Complaint Resolution
  • Prioritization
  • Product Sales
  • Microsoft Outlook
  • Filing
  • Problem Resolution
  • Scheduling
  • Critical Thinking
  • Call center experience
  • Document Control
  • Inbound Call Management
  • Calm and Professional Under Pressure

Languages

English
Bilingual or Proficient (C2)
Lithuanian
Bilingual or Proficient (C2)
Icelandic
Beginner (A1)

Timeline

Customer Service Representative Agent

CampEasy
06.2023 - 12.2023

Customer Service Agent

Airport Associates
02.2023 - 05.2023

Car Rental Agent

Go Car/ Go Campers Rental
04.2022 - 01.2023

Team Leader in a Covid Testing Center

Avior
05.2021 - 02.2022

BTEC BUSINESS LEVEL 3 DIPLOMA - Business

Suffolk New Collage

INTERNATIONAL BACCALAIREATE STUDIES -

MENNTASKOLINN VID HAMRAHLID

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Karolina Juskeviciute