Jason Saleem

• Fostered open communication channels with team members and management to discuss call evaluation findings, share best practices, and implement improvement strategies.
• Proficiently evaluated and analyzed a high volume of customer service calls using the Humanitic platform. Demonstrated strong attention to detail and accuracy in assessing call quality, identifying areas for improvement, and providing constructive feedback to agents. Consistently met or exceeded quality assurance metrics, contributing to enhanced customer satisfaction and operational efficiency.

• Trained employees in best practices for quality assurance, fostering a culture of continuous improvement throughout the organization.
• Identified training needs and organized training interventions to meet quality standards.
• Evaluating calls to ensure quality is being ensured.

1. Consistently Exceeded Sales Quotas : Generated robust sales results by implementing strategic sales techniques and cultivating strong customer relationships. Achieved a consistent track record of surpassing sales quotas quarterly through proactive prospecting and effective closing techniques.

2. Demonstrated Strong Sales Performance : Delivered exceptional sales performance by consistently. Utilized persuasive communication skills and in-depth product knowledge to drive revenue growth, resulting in a significant increase in monthly sales volume within the first year of employment.