Iulia Apostol

Managed resource allocation and scheduling for VoIP and network projects.

Oversaw NOC/VoIP team workload and conducted performance evaluations.

Collaborated with development team to streamline software development life cycle.

Resolved complex network issues, ensuring timely interventions and improved performance.

Documented network configurations and delivered training sessions for team members.

Implemented Major Incident and Change Management processes to enhance IT operations.

Conducted root cause analysis for significant incidents, fostering long-term network stability.

Monitored network performance metrics, focusing on reducing packet loss and latency.

Delivered technical expertise to increase project team performance.

Planned and executed projects, adhering to timelines and budget constraints.

Ensured high-quality deliverables through rigorous testing and documentation processes.

Mentored team members, promoting collaboration and effective communication.

Conducted root cause analysis of project risks, driving continuous improvement initiatives.

Managed financial activities, including monitoring budgets and estimating resource costs.

Performed internal audits to evaluate project maturity and identify enhancement opportunities.

Supported recruitment by collaborating with HR and assessing candidates.

Managed quality domain tasks encompassing estimation, prioritization, planning, and coordination of activities.

Conducted regular internal audits to evaluate project maturity and suggest improvements.

Tracked quality assurance metrics and collaborated with teams to define future requirements.

Ensured documentation compliance with ITIL regulations for SharePoint Knowledge Management.

Performed root cause analysis on non-conforming software, proposing corrective actions and solutions.

Executed cybersecurity audits to verify adherence to established protocols.

Developed dashboards for business reviews and escalations, enhancing data visibility.

Supported recruitment efforts by coordinating with HR and conducting candidate interviews.

Recorded period-end closing journal entries for expense accruals and month-end billing.

Supported preparation of external reports on weekly, monthly, quarterly, and annual schedules.

Implemented reporting procedures to ensure compliance with internal protocols.

Assisted in analyzing financial forecasts to support long-term planning.

Acted as escalation point for client issues to facilitate prompt resolution.

Participated in system and procedure implementations to enhance operational efficiency.

Managed project delivery while monitoring team member performance and productivity.

Tracked work volume and quality to report findings to stakeholders.

• Managed on-site delivery team of 40 members across Europe, enhancing overall productivity.
• Tracked and assessed performance results of support team members to ensure accountability.
• Guided team as a mentor, addressing escalations and providing strategic support.
• Implemented company initiatives across the team to drive operational consistency.
• Oversaw end-to-end delivery processes, ensuring adherence to deadlines and SLAs.
• Monitored volumes and quality of activities to maintain service excellence.
• Collaborated with HR for interviewing, onboarding, and training new team members.
• Conducted performance reviews for team members, delivering constructive feedback quarterly and annually.

• Provided phone support for Spanish customers using SAP customized platform.