Innocent Chikwado Eke 0304023910 Kt.
Costumer Service
Keflavik
Summary
Astute professional highly skilled in customer service and relationship building. Talented individual offering dynamic skills in data entry, telephone support and records oversight. Desiring Customer Service Administrator position with company in technology sector. Forward-thinking professional offering more than 2 years of experience working for healthcare companies prioritizing tasks and assessing customer needs. Fantastic skills with training in costumer service. Entry-level Customer Service Administrator offering effective communication and well-developed troubleshooting skills honed across 3-year career history. Manages upset customers with precision and poise and defuses high-pressure situations with grace and diplomacy.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Costumer Service
Italian Airport
06.2020 - 05.2021
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Researched issues with shipments, product damage, and incorrect product amounts.
- Coordinated product shipments with correct freight company.
- Tasked with data entry, records oversight and issue resolution for team of [Number] customer service personnel.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Immediately brought critical issues to customer service manager for resolution.
- Pitched in to answer phones at main switchboard with [Number] lines.
- Scheduled customer appointments for [Number] account managers engaged in business travel.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Trained team members on new hotel services and products to support promotional efforts.
Logistics Supervisor
Fedex
02.2021 - 11.2021
- Organized warehouse space and planned layouts to allow for maximum storage capabilities.
- Reviewed order data to verify transactions and shipping dates.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Documented shipment receiving information in [Software].
- Processed orders by due dates to enable on-time delivery to customers.
- Trained, scheduled and evaluated [Number] employees.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Bartender
Hotel Marriott
10.2023 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Followed strict recipes and drink measurements to minimize product used.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Obtained cash bank and stocked service bar to prepare for operation.
Warehouse Supervisor
Amazon
01.2023 - 08.2023
- Researched issues with shipments, product damage, and incorrect product amounts.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Updated customer service database with new information, address changes and contact details.
- Coordinated product shipments with correct freight company.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Head Waiter
Hotel Pascoli
04.2022 - 08.2022
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed and reset tables to keep dining room and work areas clean.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Greeted new customers, discussed specials, and took drink orders.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Stayed up-to-date on menu changes to help customers make food choices.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
Security Officer
Mondiapol
01.2022 - 04.2022
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Conducted regular patrols of key areas to spot and control security concerns.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
Warehouse Supervisor
Island Ehf
10.2023 - 11.2023
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Revised and developed procedures to reduce risk and achieve compliance.
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Oversaw daily operations and shipping and handling processes.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Performed troubleshooting to resolve issues with equipment, devices and products.
Ramp Handling
Airport Associate
09.2023 - 10.2023
- Drove forklifts, pallet jacks and other equipment to move materials.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Helped train new employees in safe practices and warehouse procedures.
- Operated equipment while observing standard safety procedures.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
Education
High School Diploma -
Itis Omar
Italy 05.2001 -
Skills
Basic Accounting
undefinedAccomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Resolved product issue through consumer testing.
- Achieved [Result] through effectively helping with [Task].
- Supervised team of [Number] staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Timeline
Bartender
Hotel Marriott
10.2023 - Current
Warehouse Supervisor
Island Ehf
10.2023 - 11.2023
Ramp Handling
Airport Associate
09.2023 - 10.2023
Warehouse Supervisor
Amazon
01.2023 - 08.2023
Head Waiter
Hotel Pascoli
04.2022 - 08.2022
Security Officer
Mondiapol
01.2022 - 04.2022
Logistics Supervisor
Fedex
02.2021 - 11.2021
Costumer Service
Italian Airport
06.2020 - 05.2021
High School Diploma -
Itis Omar
05.2001 -
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