GABRIELA PENA
Kopavogur,KOP
Summary
Proactive professional offering several years working in airline industry and customer service. Adept at responding to intense emergency situations with calm and professionalism. Focus on team collaboration and adaptability to changing needs. Skilled in conflict resolution, communication, and emergency response procedures. Reliable and results-driven, consistently meeting and exceeding employer expectations.
Overview
8
8
years of professional experience
Work History
CABIN CREW MEMBER
Play
01.2023 - 09.2025
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
- Observed passengers for intoxication or possible threat to safety.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Kept customers seated and carry-on baggage stored properly to comply with safety regulations and procedures.
TSA AGENT
Öryggismiðstöð (aviðor)
11.2019 - 11.2022
- Monitored and conducted passenger screening.
- Upheld strong customer service standards while completing screenings.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Provided security and protection to travelers across all transportation sectors.
PASSENGER SERVICE AGENT
Icelandair
03.2019 - 10.2019
- Utilized PA system to announce departures and changes to landings.
- Collected baggage charges and accepted baggage for check-in.
- Furnished customers with information on routes, gates, and terminals to assuage baggage and boarding concerns.
FOOD SERVICE WORKER
Serrano
09.2018 - 02.2019
- Maintained professional demeanor during interactions with customers and co-workers.
- Set up, restocked and cleaned dining areas.
- Performed variety of duties related to food service.
CONTRIBUTED INNOVATIVE IDEAS AND SOLUTIONS
IGS
02.2018 - 02.2019
- Operated equipment and machinery according to safety guidelines.
Education
BACHELOR - psychology
UAPA
HIGH SCHOOL DIPLOMA - undefined
Divina Providencia
Santo Domingo01.2015
Skills
- Safety awareness
- Passenger assistance
- Employee interaction
- Punctuality
- Quick learner
- Initiative-taking
LANGUAGES
SPANISH
ENGLISH
Timeline
CABIN CREW MEMBER
Play
01.2023 - 09.2025
TSA AGENT
Öryggismiðstöð (aviðor)
11.2019 - 11.2022
PASSENGER SERVICE AGENT
Icelandair
03.2019 - 10.2019
FOOD SERVICE WORKER
Serrano
09.2018 - 02.2019
CONTRIBUTED INNOVATIVE IDEAS AND SOLUTIONS
IGS
02.2018 - 02.2019
HIGH SCHOOL DIPLOMA - undefined
Divina Providencia
BACHELOR - psychology
UAPA