Svava Rán Karlsdóttir

• Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
• Headed the project to obtain Equal Pay Certificate (Jafnlaunavottun) to completion
• Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
• Conducted workplace compliance training to reduce liability risks and operate effectively.
• Conserved time and improved workflows by handling special projects and emergency solutions.
• Maintained work structure by updating job requirements and job descriptions for positions.

Managed the family restaurant, from cooking to handling staff and all there between

• Programme Management Office
• Manage, function within Credit Operations Rectifications
• Liaise with various stakeholders to achieve the best outcome for customers
• Create and present regular reports on progress to a number of stakeholders

• Manage and lead a team of 16 colleagues within Specialist Services (Both Negative Equity and
• Professional Negligence teams)
• Training and coaching as well as running the intra day flow on the teams
• One best way processes and quality checking, feedback and running continual improvements.

• Customer Services
• Part of a new team set up on the Chester site to service personal loans
• Participating in developing Operational Excellence
• Actively develop “One Best Way” of work processes

• Co-project managing the extended hours team on the HMRC Plas Gororau site
• Leading and coaching a team of 13
• Handling all issues regarding HR including delicate matters of dismissal
• Working in close conjunction with senior management to implement new working procedures and implementing a new computer system
• Actively involved in maintaining all KPI´s

• Fully accountable for all shop floor activities
• Creating a great rapport with customers providing an extraordinary customer service
• Planning and organising coaching programmes for colleagues on all aspects of new procedures
• Organising and planning sales incentive to drive sales further

• Lecturer in English, Danish and Spanish
• Developing and implementing a distance learning programme
• Project managing an exchange programme between FAS Junior College and a college in Antwerp