DAGMAR OEDER EINARSDOTTIR
Key Account Manager
Reykjavík
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
5
5
Languages
Work History
Technical Records
Air Atlanta Icelandic
05.2025 - Current
- Maintain and update aircraft technical records, ensuring accuracy and compliance with aviation regulations.
- Coordinate documentation for maintenance events and audits, supporting continued airworthiness standards.
- Collaborate with engineering and operations teams to streamline record-keeping processes.
- Temporary/Summer position.
Key Account Manager
Icelandair Cargo
05.2021 - 06.2024
- Developed and maintained strong relationships with key clients, increasing business opportunities.
- Negotiated commercial terms and created new business proposals, aligning with strategic initiatives.
- Directed and delivered annual business plans, focusing on customer satisfaction and operational efficiency.
Flight Attendant
Icelandair
05.2019 - 10.2019
- Provided exceptional customer service and ensured passenger safety during flights.
- Handled in-flight sales and resolved passenger inquiries, demonstrating strong problem-solving skills.
Front Desk Associate
World Class
08.2017 - 05.2019
- Managed customer service at the front desk, assisting with membership inquiries and administrative tasks.
Education
Bachelor of Science - Tourism Studies and Business Administration
University of Iceland
Reykjavík01.2021
Skills
- Technical Skills: Invoicing, CRM Software, My Boeing Fleet (stream), EMRO
- Soft Skills: Customer Service, Communication, Leadership, Project Management, Organization, Problem Solving, Collaboration
- Industry-Specific Skills: Sales and Business Development, Client Relationship Management, Market Analysis & Research, Revenue Management, Contract Negotiation, Customer Retention Strategies, Air Cargo Logistics, Communication & Presentation Skills, Project Coordination, Problem Solving and Decision Making, Customer Service Excellence
Friendly, positive attitude
Computer skills
Microsoft office
Flexible and adaptable
Microsoft Word
Calm under pressure
Teamwork and collaboration
Problem-solving
Interests
Horseback Riding, Singing, Songwriting, Running, Hiking, Being in Nature, Meditation
Timeline
Technical Records
Air Atlanta Icelandic
05.2025 - Current
Key Account Manager
Icelandair Cargo
05.2021 - 06.2024
Flight Attendant
Icelandair
05.2019 - 10.2019
Front Desk Associate
World Class
08.2017 - 05.2019
Bachelor of Science - Tourism Studies and Business Administration
University of Iceland
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