Dynamic System Engineer with a proven track record at Mambu, excelling in OKTA Administration and Google Workspace management. Adept at optimizing workflows and enhancing user satisfaction through swift technical support and effective troubleshooting. Strong communicator with a commitment to operational excellence and security in IT environments.
English, Fluent
OKTA Administration (Identity and Access Management, SSO, MFA, Workflows), Google Workspace Enterprise Administration, Atlassian Suite Administration, Cisco Meraki Network Configuration, JAMF Pro for Apple Device Management, Active Directory Management (2003/2008/2012/2016), Windows OS Support (7, 8, 10), Server Environment Configuration (Windows Server 2008/2012/2016), Network Troubleshooting & Maintenance, Technical Support (Remote & On-site), Hardware & Software Troubleshooting, IT Equipment Inventory Management, Network Equipment Installation & Configuration, Helpdesk Ticket Resolution