Bilal Anwar Khan

Results-driven executive with over 20 years of leadership experience in people management, project management, administrative services, workplace management, corporate real estate, civil buildouts & renovation, budgeting (OPEX & CAPEX), vendor & contracts, HSE implementation, corporate safety & security, consolidations & mergers, and drafting of policies, processes, and procedures. Dynamic and hands-on leader known for strategic problem-solving, operational excellence, and effective execution. Skilled in process and cost optimization, with a proven ability to streamline workflows, enhance efficiency, and drive internal customer satisfaction through collaborative leadership and innovative solutions.

SAVIOUR Award from Provost University of Peshawar , February 1999.

• Received an award from the Provost, University of Peshawar in 1999 for founding the Blood Donors Society “SAVIOUR”—a student-led humanitarian initiative established to support poor and needy patients through voluntary blood donations, hospital expense assistance, and health awareness campaigns within the university campus.
• Successfully mobilized and registered over 1,000 student volunteers, creating a sustainable and impactful organization.
• Proudly, the SAVIOUR Society continues to operate at the University of Peshawar, actively serving humanity to this day.

Chairman's Commendation Certificate from Pakistan Red Crescent Society November 1997.

• Received Chairman's Commendation Certificate from the Pakistan Red Crescent Society in 1997 for outstanding volunteer service.
• Actively contributed to humanitarian initiatives and community support programs in Peshawar while studying at Edwardes College Peshawar, demonstrating a strong commitment to social responsibility and human welfare.
  

Silver Medal from Fatimid Foundation Peshawar July 1997

• Awarded Silver Medal by the Fatimid Foundation, Peshawar in 1997 for dedicated volunteer service.
• Actively worked with the Foundation for four years during student life at Edwardes College, Peshawar,contributing to humanitarian efforts and supporting thalassemia and blood donation initiatives for the betterment of society.

PROFESSIONAL AWARDS

• Delegation Services award from CEO ZONG ( CMPAK).
• Most Improved department award from CEO ZONG ( CMPAK).
• Most Progressive department award from CEO ZONG ( CMPAK).
• Letter of Appreciation on systems & Procedures from CEO ZONG ( CMPAK).
• Certificates of Appreciation on Projects Management from CEO ZONG ( CMPAK).
• Best Digital Office awards from Chief People Officer from JAZZ Pakistan.

PTCL Group & Ufone Office Consolidations Project; March 2023 - December 2024 PTCL Group

Organization: PTCL Group
Role: Project Lead / Director
Duration: 18 Months
Location: Nationwide – Pakistan

Project Overview:

Successfully led the nationwide consolidation of 12 Ufone offices into PTCL Group facilities, streamlining infrastructure and enhancing operational efficiency.

Scope & Responsibilities:

• Led end-to-end project planning, budgeting, stakeholder alignment, and project execution.
• Managed internal teams for office design, 3D modeling, BOQ preparation, RFP management, and employee relocation.
• Ensured minimal operational disruption during the consolidation process.
• Oversaw compliance, communication, and project closure activities.

Key Outcomes:

• Achieved annual operational cost savings exceeding PKR 54.9 million, through reductions in rental, utilities, housekeeping, travel, and outsourcing expenses.
• Enhanced space utilization, workplace efficiency, and long-term cost sustainability.
• Delivered the project entirely through internal resources, highlighting strong leadership and in-house capability.

Total Facilities Management Project ; June 2017 - December 2017 JAZZ - VEON

• Outsourcing of Facilities Management/Administration Services at country level.
• Successfully Managed more than 60 Facilities, 20 Retail offices, 400+ vehicles, 30+ Business Partners & more than
  PKR-3Billion OPEX Budget and PKR-800M CAPEX budget annually.
• Cost Optimization of more then 30% in Total Facilities Management domain.
  Vendor Optimization & Process Efficiency @80% with Processes reengineering.

Buildout & Renovation of Jazz–VEON Digital Headquarters and Retail Network

Organization: Jazz – VEON
Role: Project Director
Duration: November 2016 – December 2018
Location: Islamabad, Lahore, Karachi & Nationwide (Pakistan)

Project Overview:
Led the end-to-end buildout and renovation of Jazz–VEON’s Digital Headquarters in Islamabad, Lahore, and Karachi, along with Customer Service Centres and Retail Outlets across Pakistan. This large-scale infrastructure project was part of the organization’s post-merger transformation strategy.

Scope & Responsibilities:

• Oversaw planning, design, execution, budgeting, and vendor management for all sites.
• Directed construction, renovation, and interior fit-outs covering over 230,000 sq. ft.
• Managed project controls including BOQs, contractor evaluation, stakeholder alignment, and progress monitoring.
• Ensured full compliance with corporate standards, safety protocols, and branding requirements.

Key Outcomes:

• Successfully delivered projects across multiple cities and regions, ensuring consistent quality and modernized digital workplace environments.
• Managed a total budget of PKR 1 Billion, ensuring cost control and timely completion.
• Significantly improved workspace efficiency, customer experience, and employee engagement through enhanced physical infrastructure.

Buildout, Fit-Outs & Renovation of ZONG Headquarter Complex and Nationwide Offices

Organization: ZONG – China Mobile Pakistan
Role: Project Director / Lead
Duration: August 2011 – August 2016
Location: Islamabad (HQ), Lahore, Karachi, and Nationwide – Pakistan

Project Overview:
Led the planning, design, execution, and delivery of major infrastructure projects for ZONG’s Headquarter Complex ( HQ, Call center & Ware house buildings) in Islamabad, along with regional offices, call centers, warehouses, and customer service centers across Pakistan.

Scope & Responsibilities:

• Directed buildout and renovation activities covering over 400,000 sq. ft. of operational and customer-facing facilities.
• Oversaw complete project lifecycle including feasibility, budgeting, design coordination, contractor management, execution, and handover.
• Managed a total project budget exceeding PKR 2 Billion, with strong cost control and vendor performance governance.
• Supervised multiple simultaneous projects ensuring alignment with corporate standards, safety protocols, and branding requirements.

Key Outcomes:

• All projects were completed on time and within budget, delivering high-quality infrastructure across the network.
• Achieved notable cost savings through effective project planning, competitive procurement, and value engineering.
• Enhanced the company’s operational readiness, customer experience, and workplace efficiency nationwide.

Administrative Operations Integration – Telecom Mergers (Mobilink–Warid & Telenor–PTCL Group)

Organizations: Jazz – VEON & PTCL Group
Role: Project Lead – Admin Operations
Duration: September 2016 – December 2024
Location: Nationwide – Pakistan

Project Overview:
Successfully led the administrative operations integration for two of Pakistan’s largest telecom mergers: Mobilink–Warid (2016–2018) and Telenor–PTCL Group (2024). Oversaw the full consolidation of facilities, fleet, vendors, administrative functions, and support services across nationwide footprints.

Key Responsibilities:

• Planned and executed the merger of offices, assets, and administrative operations across multiple cities.
• Directed vendor consolidation, lease terminations, contract renegotiation's, and cost-control measures.
• Standardized and digitized administrative processes to align with post-merger operational models.
• Coordinated with cross-functional stakeholders to ensure seamless transitions and risk mitigation.

Key Achievements:

• Delivered 35%–40% cost optimization across facilities and admin operations.
• Ensured zero business disruption during transition phases.
• Set a benchmark for merger execution in the telecom sector from an administrative operations perspective.

Enterprise-Wide System Automation, Digitization & Process Improvement

Organizations: PTCL Group, Jazz (VEON), Transworld Associates & ZONG – CMPak
Role: Project Lead / Process Transformation Head
Location: Nationwide – Pakistan

Project Overview:
Successfully led the automation and digitization of core administrative and operational processes across multiple leading telecom and technology organizations. The initiative aimed to eliminate manual dependencies, improve efficiency, and enhance transparency through integrated digital platforms.

Key Responsibilities:

• Spearheaded the design, development, and deployment of digital systems for business-critical operations.
• Coordinated with IT teams, vendors, and internal stakeholders to ensure user-centric solutions and seamless transitions.
• Standardized workflows and introduced digital dashboards for real-time performance monitoring and reporting.
• Delivered training and change management to ensure adoption across all departments.

Systems Automated:

• Guest House Booking System
• Employee Housing Allocation
• Fleet Management & Tracking
• Complaint & Building Maintenance Management
• Domestic Travel Management
• Inventory Management
• Petty Cash Handling
• Employee ID Cards & Leave Management
• Internal Events & Protocol Coordination

Key Achievements:

• Reduced manual workload, errors, and turnaround time across departments.
• Improved operational visibility, compliance, and decision-making.
• Enabled cross-functional collaboration and digital maturity across enterprise functions.