AWAIS ASGHAR
PUNJAB
Summary
Proven expertise in enhancing software functionality and user experience, demonstrated during my tenure at Punjab Group Of Colleges. Skilled in remote support and fostering customer satisfaction, I excel in incident management and promoting positive work environments. Leveraged security protocols and teamwork to achieve significant improvements in system efficiency and user support. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
2
2
years of professional experience
Work History
Software Support Technician
Punjab Group Of Colleges
Pakistan
03.2023 - Current
- Maintained detailed records of all support interactions in CRM systems, ensuring efficient handoffs between team members as required.
- Developed comprehensive documentation for commonly encountered issues, empowering users to self-troubleshoot effectively.
- Maximized productivity by utilizing remote access tools to diagnose and resolve problems from any location quickly.
- Improved software functionality by providing timely technical support to endusers.
Office Attendant
Universal Cables Industries Ltd
PAKISTAN
05.2022 - 02.2023
- Completed data entry tasks efficiently, ensuring accuracy and confidentiality of information.
- Assisted with scheduling appointments and meetings, maximizing time management for staff members.
- Collaborated with team members for successful completion of various projects and tasks.
- Coordinated office events such as team-building activities or holiday celebrations, fostering a positive work environment.
Education
GED -
ISLAMIA UNIVERSITY OF BAHAWAL PUR
PAKISTAN05.2021
Associate of Arts - Computer Science
GOVT ASSOCIATE DEGREE COLLEGE
PAKISTAN08.2020
Associate of Science - SCIENCE
AHMAD PUBLIC SCHOOL
PAKISTAN07.2018
Skills
- Remote Support
- Customer Support
- Software Installation
- Security Protocols
- Application support
- Incident Management
- System Configuration
- Server maintenance
- Network Administration
Languages
Urdu, English, Punjabi
Native language
Timeline
Software Support Technician
Punjab Group Of Colleges
03.2023 - Current
Office Attendant
Universal Cables Industries Ltd
05.2022 - 02.2023
GED -
ISLAMIA UNIVERSITY OF BAHAWAL PUR
Associate of Arts - Computer Science
GOVT ASSOCIATE DEGREE COLLEGE
Associate of Science - SCIENCE
AHMAD PUBLIC SCHOOL